Alaska versus JetBlue: A study in transcon PaxEx outside the Big Three
JetBlue Airways and Alaska Airlines have a lot more similarities than differences, but there are still a few key differentiators that separa... Continue Reading
Tag Archives: loyalty
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Blurring the business-first line leaves a hard product opportunity gap
The line between business and first class has been shifting ever since the former was introduced some forty years ago, but recent developmen... Continue Reading
Amex partners with Lufthansa to offer lounge access
In an eyebrow-raising new partnership joining together an airline and a credit card company, Lufthansa is working with American Express to p... Continue Reading
Op-Ed: The hidden value of loyalty in airline disruption management
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
SITAONAIR’s IFC personalization program for Emirates explained
As airlines and suppliers continue to move towards personalization of the inflight experience, one key challenge is delivering consistently ... Continue Reading
Press Release: Air Canada offers Gogo wifi benefit to loyalty members
Gogo (NASDAQ: GOGO), the leading global provider of broadband connectivity products and services for aviation, announced today that Air Cana... Continue Reading
Air France-KLM’s Flying Blue gets gamified but lacks key details
In a bid to woo lucrative regular travellers to its frequent flyer programme, Air France-KLM is revamping Flying Blue with what the airline ... Continue Reading
When you find yourself mulling a mileage run on JetBlue
Maybe taking five weeks off from travel has affected my brain. I’m actually considering a “mileage run” on an airline that... Continue Reading
Finnair, SAS talk ViaSat connectivity pick as competition hots up
Is it any wonder why Thales is getting more deeply involved in inflight connectivity? The French multinational company, which today announce... Continue Reading
Press Release: Honeywell report cites passengers’ Wi-Fi frustrations
A survey of airline passengers by Honeywell (NYSE: HON) reveals more than increased frustration with current in-flight Wi-Fi offerings compa... Continue Reading
New JetBlue credit cards yield big rewards
Building a compelling co-branded credit card offer in a revenue-based loyalty program can be a challenge. JetBlue rose to the challenge this... Continue Reading
United Airlines brings free snacks to top elites
Top elites flying on United Airlines get a free snack from the buy-on-board menu stating today, a move to help placate those who are seeing ... Continue Reading
American Airlines plays “me too” with loyalty program
That a change was coming to the American Airlines AAdvantage program is no surprise. The carrier has intimated in the past that the only rea... Continue Reading
More fare options coming to American Airlines
American Airlines is feeling pressure from the U/LCC market and aims to compete by keeping fares low and also dropping some amenities at the... Continue Reading
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