Singapore Airlines mostly impresses on world’s longest flight
The air was thick and humid outside Singapore’s sprawling Changi International Airport last September. The blast of cold, conditioned ... Continue Reading
Tag Archives: In-flight Service.
Press Release: Crystal Cabin Award: Winners to be announced in 2021
The awards ceremony for the 14th Crystal Cabin Awards in Hamburg, originally planned for 1 April 2020, has been rescheduled for 13 April 202... Continue Reading
An aviation geek’s quest to fly a Thai 747
Those who have read my work here may recall that I have long tried to fly aboard a Thai Airways 747. Three times, in fact. Each ended in an ... Continue Reading
What the Euro-LCC model can tell us about the future of aviation
“The future’s bright. The future’s orange.” That iconic UK advertising strapline — for the 1990s’ UK mobile phone network Orange — may ring ... Continue Reading
Giving passengers more PaxEx control could improve their sleep
Students at the Delft University of Technology (TU Delft) are continuing their work to explore all facets of the passenger experience and ex... Continue Reading
When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
Boxed and ready to board? Considering catering post-coronavirus
As we consider how the coronavirus pandemic will alter the design of the aircraft cabin experience, and look at industry innovations that co... Continue Reading
Notes from first class for future #PaxEx design
After making the most of sweet spot redemptions in several frequent flyer mile programs recently, I got to thinking about how the lessons of... Continue Reading
US airlines require passengers and employees to wear face masks
Aligning with best practices from the Centers for Disease Control and Prevention (CDC), US airlines are requiring that customer-facing emplo... Continue Reading
Making the case for aircraft cabin lighting harmonization
Even casual observers of aviation know that mood lighting has been having a serious moment – it features prominently in new aircraft, like t... Continue Reading
Press Release: EL AL launches inflight Wi-Fi system, powered by Viasat
EL AL Israel Airlines announced it officially launched its new fast, reliable commercial in-flight Wi-Fi service, powered by global communic... Continue Reading
New restraint system addresses airline passenger violence
A workplace conflict consultancy in Britain has developed a passenger restraint system which will be easier for crew to use while reducing t... Continue Reading
How the design of cabin safety equipment works
Following Southwest Airlines Flight 1380, there has been active speculation and energetic discussion on social media about possible design i... Continue Reading
Is the future of seatback thermoplastics really greige?
Settle down in your airline seat and look at the seatback in front of you. It’s almost certainly grey or beige. So is the armrest, and so is... Continue Reading
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