Beyond Eurobusiness: the trend towards fully featured economy up front
What do British Airways, Frontier Airlines, KLM and TAP Air Portugal have in common? No, this isn’t the setup to a #PaxEx punchline — it’s a... Continue Reading
Tag Archives: Club Europe
British Airways reverses course, sprucing up Club Europe meals
If you’re a regular reader of Up Front, you’ll probably be used to me writing mournfully about the good old days of British Airways’ Club Eu... Continue Reading
BA pulls off a year-end feast in Club Europe, sort of
It’s a Christmas miracle: after a half-dozen flights during which I’d almost given up hope, British Airways finally served a decent meal in ... Continue Reading
The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
BA retains DO & CO catering on NY, Chicago business and first routes
The bread and butter of British Airways’ business is the transatlantic market, particularly the almost shuttle service it operates between N... Continue Reading
Airberlin doubles up and doubles down on Eurobusiness
In what feels like a counterpoint to the rest of the European business class passenger experience, Airberlin is doubling down on Eurobusines... Continue Reading
Eulogy for a proper British Airways afternoon cream tea
Allow me for a moment to bring you on an unashamedly rose-tinted journey down passenger experience memory lane, all the way back to my child... Continue Reading
Five steps airlines should take to improve outstation #PaxEx
As a general rule, airlines are better at delivering passenger experience from their own hubs than they are from outstation airports, where ... Continue Reading
Pinnacle or nadir: BA’s new Club Europe disappoints
I describe myself as “mostly British” — after all, with two passports and friends all over the world, if I have any roots whatsoever they’re... Continue Reading
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