Air New Zealand’s Auckland regional lounge excels
Air New Zealand’s new regional concept lounge in Auckland is remarkably clever. It’s small, chic and comfortable — ideally targeted at the t... Continue Reading
Tag Archives: airport
Lufthansa’s quiet First Class Terminal revamp shines
Lufthansa’s Frankfurt First Class Terminal stands, as you might expect, aside from the main terminal buildings at FRA. From the outside, it ... Continue Reading
London Heathrow Terminal 2 has a long way to go
London Heathrow’s Terminal 2 — The Queen’s Terminal, as signs at the entrance trumpet — is the newest facility at LHR, opened in June 2014 a... Continue Reading
What is business class, in the age of longhaul LCCs?
What does longhaul business class mean to you? Is it a flat (or nearly flat) bed? Lounge access? Better food and drinks? The diversification... Continue Reading
Antigua seeks to improve passenger experience with new terminal
ANTIGUA: The Caribbean tourism market is a competitive one and the twin island nation of Antigua and Barbuda takes a large step forward in t... Continue Reading
Singapore Airlines’ SilverKris Heathrow lounges take the gold medal
How do you maintain your airline’s distinctiveness and reputation for service in a crowded, increasingly commoditized business and first cla... Continue Reading
Age not a barrier to success for Novaport deputy CEO in Russia
“Don’t hurry to reply, but hurry to listen.” Aviation industry executive Anna Varshavskaya seems to subscribe to this Russ... Continue Reading
#PaxEx Podcast: Passenger Personalization and Data Rationalization
Welcome to Episode 25 of the #PaxEx Podcast. Our guest for this episode is Nigel Pickford, who serves as director of marketing operations an... Continue Reading
Airbus works to make 10-abreast A350 a smidge more comfortable
Less than a handful of Airbus A350 XWB customers have selected a 10-abreast configuration in economy class for the twinjet, which has been a... Continue Reading
“Choice” becomes new PaxEx curse word on 11-abreast A380
In an enormous U-turn on its previous “18 inches for all” economy class campaign, Airbus is finally displaying its much-anticipated eleven-a... Continue Reading
Move over QR codes; NFC will support more seamless boarding
“Turn the phone over, please. OK, hold it steady. It’s not scanning, can you turn up the screen brightness? There’s a notification in the wa... Continue Reading
Finnair’s smooth Helsinki operation drives on-time performance
New statistics from airline data services provider FlightStats reveals Finnair as Europe’s most punctual carrier of 2014, with 90.58% of its... Continue Reading
Icelandair is moving to nicer Heathrow digs so why is Star so irked?
To understand why Icelandair’s Michael Raucheisen finds his airline’s move to Heathrow’s new Terminal 2 so exciting, you have to experience ... Continue Reading
Airport and aircraft tech touted as Emirates A380 arrives at SFO
San Francisco International Airport is not only the latest US airport to receive Emirates’ double-decker A380 service direct to Dubai, but i... Continue Reading
VIDEO: New bag trackers aim to give passengers peace of mind
If you’ve ever experienced the loss of your luggage, temporary or otherwise, you will recall how incredibly frustrating the situation can be... Continue Reading
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