Changing passenger purchase behavior with pre-flight duty free sales
Wand Technology recently made its industry debut at the Future Travel Experience Asia Expo, where the digital start-up alerted airlines and ... Continue Reading
Tag Archives: airport
Mostly modest, Firefly surprises with some nice touchpoints
Southeast Asia is a wonderful place to experiment with new airlines. Tickets are cheap, flights are short, and options abound. A free day in... Continue Reading
Op-Ed: Eyes on Detroit as airport seeks to attract non-flyers
This is an Op-Ed contribution from “the father of PreCheck”, Sheldon Jacobson. First it was Pittsburgh International Airport, th... Continue Reading
Press Release: Cannabis legislation is causing confusion at US airports
As US states continue to legalise cannabis for medical and recreational use, an awkward tangle of conflicting state and federal laws is prov... Continue Reading
Social engineering, data manipulation prove key threats to airlines
While there is a lot of focus on dramatic cyber attacks on air transportation infrastructure leading to disruptions in power supply, broken ... Continue Reading
Op-Ed: Hong Kong protests bring paradigm shift to passenger experience
The fortunate passengers contorted themselves into the bus luggage rack, such was the space constraint for Hong Kong International Airport’s... Continue Reading
Basic economy on China United: the future of domestic Chinese flying?
I learned the hard way that China United Airlines’ ancillary revenue must be decent. A wholly-owned subsidiary of the China Eastern Group, i... Continue Reading
Prevalis lift seeks to offer dignity and safety for PRMs and personnel
The manual lifting of passengers with reduced mobility (PRMs) can be dangerous for airport service personnel and an incredibly unpleasant ex... Continue Reading
Comfort+ experience falls frustratingly short on Delta 767 from Seoul
After one month on the road in Southeast Asia, it was finally time to come home. I stepped into Seoul-Incheon International Airport bleary e... Continue Reading
Floor Felten of Brisbane Airport on meeting challenges head on
When Floor Felten, executive general manager for strategy, planning and technology at Brisbane Airport, arrived in Australia after sixteen y... Continue Reading
Beyond residential: moving towards the lounge-as-Starbucks model
The driving design trend behind most airport business class (and especially first class) lounges over the last decade has been “residential”... Continue Reading
Seatback IFE helps ensure perfect mix of amenities on American A321
Ah, LaGuardia Airport. The sights, the smells, the droplets of water of unknown origin hitting you on the head as you wait to board your 181... Continue Reading
Ease and efficiency make for pleasant Ryanair flight to Stansted
A recent trip to London brought me back to Stansted Airport after many years away, and gave me a fresh opportunity to fly on low-cost carrie... Continue Reading
Flying “the good A321” with seatback IFE at AA is great
“You chose AA instead of a DL A220??!” That was the reaction from one #AvGeek on Twitter after reading that I chose to fly American Airlines... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
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