Op-Ed: Hong Kong protests bring paradigm shift to passenger experience
The fortunate passengers contorted themselves into the bus luggage rack, such was the space constraint for Hong Kong International Airport’s... Continue Reading
Tag Archives: airport
Basic economy on China United: the future of domestic Chinese flying?
I learned the hard way that China United Airlines’ ancillary revenue must be decent. A wholly-owned subsidiary of the China Eastern Group, i... Continue Reading
Prevalis lift seeks to offer dignity and safety for PRMs and personnel
The manual lifting of passengers with reduced mobility (PRMs) can be dangerous for airport service personnel and an incredibly unpleasant ex... Continue Reading
Comfort+ experience falls frustratingly short on Delta 767 from Seoul
After one month on the road in Southeast Asia, it was finally time to come home. I stepped into Seoul-Incheon International Airport bleary e... Continue Reading
Floor Felten of Brisbane Airport on meeting challenges head on
When Floor Felten, executive general manager for strategy, planning and technology at Brisbane Airport, arrived in Australia after sixteen y... Continue Reading
Beyond residential: moving towards the lounge-as-Starbucks model
The driving design trend behind most airport business class (and especially first class) lounges over the last decade has been “residential”... Continue Reading
Seatback IFE helps ensure perfect mix of amenities on American A321
Ah, LaGuardia Airport. The sights, the smells, the droplets of water of unknown origin hitting you on the head as you wait to board your 181... Continue Reading
Ease and efficiency make for pleasant Ryanair flight to Stansted
A recent trip to London brought me back to Stansted Airport after many years away, and gave me a fresh opportunity to fly on low-cost carrie... Continue Reading
Flying “the good A321” with seatback IFE at AA is great
“You chose AA instead of a DL A220??!” That was the reaction from one #AvGeek on Twitter after reading that I chose to fly American Airlines... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
The good and the meh of Korean Air PaxEx aboard the 787-9
On my way to the 2019 IATA Annual General Meeting in Seoul, I had a choice to make. Flying Korean Air, I could opt to take the once cutting-... Continue Reading
Trading Alaska nonstop for cash and an upgrade proves winning choice
Alaska has a small but consistent presence at Love Field, having taken over Virgin America’s gates following its merger a few years ba... Continue Reading
Behind the scenes of Gran Canaria airport’s impressive infrastructure
Arriving into Gran Canaria airport, it feels like any other efficient, cheap and cheerful holiday airport in Europe. Most passengers arrive ... Continue Reading
TWA Hotel brings charm, nostalgia and avgeek fun
Every now and again I am asked for hotel recommendations around New York’s JFK airport. My answer has always been “there aren’t any, plan to... Continue Reading
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