British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Tag Archives: airport
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
The good and the meh of Korean Air PaxEx aboard the 787-9
On my way to the 2019 IATA Annual General Meeting in Seoul, I had a choice to make. Flying Korean Air, I could opt to take the once cutting-... Continue Reading
Trading Alaska nonstop for cash and an upgrade proves winning choice
Alaska has a small but consistent presence at Love Field, having taken over Virgin America’s gates following its merger a few years ba... Continue Reading
Behind the scenes of Gran Canaria airport’s impressive infrastructure
Arriving into Gran Canaria airport, it feels like any other efficient, cheap and cheerful holiday airport in Europe. Most passengers arrive ... Continue Reading
TWA Hotel brings charm, nostalgia and avgeek fun
Every now and again I am asked for hotel recommendations around New York’s JFK airport. My answer has always been “there aren’t any, plan to... Continue Reading
airBaltic’s A220 impresses amid wetleased Munich capacity push
As capacity issues at Frankfurt Airport and a chilly relationship between Lufthansa and the airport operator bite, and in the context of an ... Continue Reading
Press Release: JFK Terminal 4 to launch AI tech for blind passengers
John F. Kennedy International Airport’s Terminal 4 recently announced it is the first airport terminal in the New York City area to launch A... Continue Reading
Press Release: More baggage tracking points lead to better results: SITA
Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2... Continue Reading
Flying Alaska out of Paine Field proves pain-free
Alaska Airlines recently moved into Paine Field, in Everett, Washington. The tiny new passenger terminal, barely two months old, is located ... Continue Reading
Dulles team reminds women that airport management is a career option
Modern girls and young women are increasingly aware that pilot or engineering careers are as much a possibility for them as their male peers... Continue Reading
Virgin Atlantic eschews doors in new Cirrus NG business class
In true Virgin style, the reveal of Virgin Atlantic’s new Airbus A350 interiors at its headquarters near Gatwick was slick, design-oriented ... Continue Reading
Designing cabins for the nomadic businesswoman traveler
The needs of the nomadic businesswoman traveler shed light on something that women have known all along: the airline passenger experience ne... Continue Reading
Airports and suppliers seek to meet growing needs of PRM travelers
Passengers with disabilities, people with reduced mobility and other travelers requiring assistance are flying more and more. But how is the... Continue Reading
Delta takes Main Cabin consistency seriously, and it shows
At what point does reliability and fleet commonality become so prevalent within an airline that all of my past experiences on said airline s... Continue Reading
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