When inadequate long-haul IFE makes you grow sick of your phone
Ah Rome, the eternal city. But flying back from Rome on Alitalia with what seemed like an ancient inflight entertainment (IFE) system felt l... Continue Reading
Tag Archives: airport
Air NZ’s regional Auckland lounge plans highlight PaxEx “ahh” moment
Air New Zealand is upgrading the lounge it offers to passengers travelling on regional flights from its main hub in Aotearoa’s largest city,... Continue Reading
BigFoot Yoga aims to help frequent flyers stay grounded
While most yogis try to avoid words like “right”, “wrong”, “should”, and “shouldn’t”, Justin... Continue Reading
Designing airport spaces for the modern traveler
In recent years, many airports have added veritable retail mazes for passengers to navigate through. While dining and shopping are welcome a... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Pittsburgh International Airport’s recovery fueled by girl power
There’s a special “girl factor” that Christina Cassotis says she brings to her job running Pittsburgh International Airport and it is an abi... Continue Reading
During terminal construction, DEN flaunts its conspiracy theories
Denver International Airport (DEN) has been the subject of conspiracy theories dating as far back as its construction in the 1990s. In recen... Continue Reading
Airports face challenges between flexibility and premium PaxEx
Modern international airports face an interesting mix of competing priorities, especially in the premium space. As a rule, the more volatile... Continue Reading
Tight connections drive Lufthansa automated, self-service mini-lounge
If you don’t have time to visit the lounge owing to an early morning flight or a late connection, what can airlines do to keep a premium tra... Continue Reading
How new business jet designs inspire first class cabins worth the fare
Airbus has announced that its newest corporate jet, the ACJ320neo, has been assembled and is awaiting first flight in the coming days before... Continue Reading
Beyond 2020: Future-proofing with universal design
Applying Universal Design to passenger experience accommodates the needs of all travelers and future-proofs the journey. The world is getti... Continue Reading
Press Release: SITA tech to transform Saudi airports
Saudi Arabia’s General Authority of Civil Aviation (GACA) has selected global IT provider SITA to support the modernization of the country’s... Continue Reading
Air France promises premium #PaxEx, wifi and power upgrades
At Air France’s twice-yearly results briefing in Paris, the airline dropped some interesting passenger experience news for the pointy end of... Continue Reading
Op-Ed: Low-cost ferry surprises with pro-PaxEx alternative to flights
Despite the Brexit stormclouds on the horizon, travel between the UK and Europe is booming. Yet the passenger experience hasn’t evolved for ... Continue Reading
Buy-your-way-in goes first class with new Plaza Premium lounge
Plaza Premium’s network of pay-to-access lounges has long been a staple of international business and premium leisure travellers, either whe... Continue Reading
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