A 2020s PaxEx conundrum: outstations and how to do them well
Designing the details of outstation ground services is both complex and vital to the passenger experience. Getting those details wrong can h... Continue Reading
Tag Archives: airport
Op-Ed: Sensory overload and the case for quieter airports
Airports are, by their very nature, vibrant, bustling public spaces with a lot of things going on at the same time. While many people don... Continue Reading
Airport personal electric vehicle Geo aims to bring back PRM joy
Persons with reduced mobility (PRMs) who need assistance navigating the airport are all too familiar with lacklustre passenger experiences o... Continue Reading
Press Release: Kansas City to open new inclusive terminal at MCI
Kansas City will officially open its new 1-million-square-foot terminal on Feb. 28. As the largest infrastructure project in Kansas City’s h... Continue Reading
Meeting the needs of the premium leisure traveller: at the airport
As the aviation industry adjusts to a changed world after most Covid-related travel restrictions have been lifted, a key question is how the... Continue Reading
Op-Ed: The Future of Airports – a new model from an old tradition
An ancient art form — the mosaic — serves as a guide for new-world advances in data management … and major opportunities for airports, accor... Continue Reading
Southwest celebrates completion of concourse expansion in Denver
Denver International Airport (DEN) and Southwest Airlines on 5 May marked the completion of 16 new gates at the airport’s C Concourse, bring... Continue Reading
BA’s outstation lounge outlier: Geneva’s hidden gem
Normally when you fly business from non-hub European airports all you have to look forward to when it comes to outstation lounges is a dim r... Continue Reading
Northern Ireland’s Alice Blu Aero eyes narrowbody herringbone market
The premium narrowbody business class race is hotting up with a new seat — and new seatmaker — from Northern Ireland: Alice Blu Aero’s Quant... Continue Reading
Press Release: Air Canada Chauffeur Service, now electrified by Porsche
Air Canada today announced that it has signed an agreement with Porsche Cars Canada, Ltd. to be the exclusive vehicle supplier of the Air Ca... Continue Reading
United sounds positive notes about network, #PaxEx improvements
For any other industry at any other time, a first quarter net loss of $1.4 billion would be bad news. As a US airline emerging from the COVI... Continue Reading
Virgin Atlantic shows off premium leisure space, The Booth
Designing “third places” for passenger experience will continue to grow in importance, especially with an increasing post-COVID premium leis... Continue Reading
IND Airport’s traveling mural tells the story of Afghan refugees
A complex and colorful mural now on display at Indianapolis International Airport (IND) draws on the experiences of 7,000 Afghan evacuees wh... Continue Reading
Atlanta reclaims its title of world’s busiest airport
After ceding the No. 1 spot last year (to China’s Guangzhou Baiyun International Airport) for the first time in 22 years, Hartsfield-Jackson... Continue Reading