Op-Ed: The hidden value of loyalty in airline disruption management
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
When the officers of The Titanic – while facing the mother of all disruptions to service delivery – had a tough choice to make about w... Continue Reading
Hainan Airlines, a global SKYTRAX Five-Star airline for seven consecutive years, continue bringing excellence to their passenger experience.... Continue Reading
I know I’m totally dating myself by even mentioning it, but I’ve always thought there was something terribly romantic about read... Continue Reading
Welcome to Episode 56 of the #PaxEx Podcast. Our guest is Marisa Garcia, who has worked directly in the design and manufacturing of aircraft... Continue Reading
Passenger Experience Week that comprises of: Passenger Experience Conference, Aircraft Interiors Expo, World Travel Catering & Onboard S... Continue Reading
Of all the neologisms coined around the airline industry, “bleisure” is one of my least favourite, onomatopoetically speaking. But the idea ... Continue Reading
As inflight connectivity stakeholders study their options for flat panel, electronically steerable antennas, the hardware providers and othe... Continue Reading
Aircraft Interiors Expo (AIX), the global event that showcases the leading innovations in the passenger experience, is creating a platform f... Continue Reading
There’s a simple straightforward answer as to why a group of women at Pratt & Whitney decided to devote countless hours, combing through... Continue Reading
The much awaited refurbishment of the former Dragonair lounge near gate 16 at its Hong Kong International Airport hub opens next month, and ... Continue Reading
When you think of Dubai Airport’s premium passenger facilities, you think of the entire floor dedicated to Emirates’ first and business clas... Continue Reading
Austrian Airlines is unveiling its latest lounge concept, in a new style that can at its most successful be described as “strikingly modern”... Continue Reading
UnicomAirNet (UAN) has signed a multi-year agreement with Eutelsat Asia, an affiliate of Eutelsat Communications (Euronext Paris: ETL), to a... Continue Reading
India’s Department of Telecom (DoT) is expected to formally approve inflight connectivity in Indian airspace by July of this year, after the... Continue Reading
When buying any product online, it’s expected that you will see what you are getting. Currently that isn’t always the case when booking a fl... Continue Reading
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