Airline passengers have a voice; see Ryanair
It turns out there is a limit to how poorly airlines can treat passengers in the name of low fares. And Ryanair has proven as much in the la... Continue Reading
Services
Airlines vouch for their voucher policies
As the new year dawned, so too did the first airline Twitter controversy of 2014. It all began on 30 December when writer Chris Turner attem... Continue Reading
Delta has high hopes in NY after huge PaxEx spend
Delta Air Lines believes 2014 is the year the enormous effort and expense it has dedicated to transforming its presence in the highly compet... Continue Reading
How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
Air China ups foodie credentials with Beijing Duck dish
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
Boeing Sky Interior offered for 737NG retrofits
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Rockwell makes big bet on PaxEx with Arinc buy
Rockwell Collins is heading into the New Year positioned to provide end-to-end solutions in the airline passenger experience (#PaxEx) space ... Continue Reading
Get ready for smart shopping in-flight
Always monitoring consumption patterns on the ground Airbus believes that the practice of shopping for a wide array of products via QR code ... Continue Reading
Update: Norwegian faces end-of-year dilemma
Low-cost carrier Norwegian’s seemingly unstoppable ascent has hit turbulence on its United States routes. In a filing earlier this week, the... Continue Reading
Google to change the travel game
“We collect information to provide better services to all of our users.” If you are one of the millions of people who use Google’s services,... Continue Reading
Drone delivery system is coming: lobbyist
Amazon CEO Jeff Bezos’ proposed drone-based package delivery service isn’t too far fetched, says the head of the aerospace industry’s strong... Continue Reading
New tail means new AA: employees
Yes, the formal merger process for American Airlines and US Airways is complete. That’s good news, of course, but it is also arguably ... Continue Reading
Airports embrace the holly jolly spirit
Many travelers dread going to the airport this time of year for fear of encountering long lines at the security checkpoints, delayed or canc... Continue Reading
Surprise! Ryanair is eyeing GDSs, Wi-Fi
Offering inflight Wi-Fi to passengers is “very high up the list” of priorities for Ryanair, and its previous staunch opposition to the use o... Continue Reading
Lifetime loyalty loses luster
Does long-term loyalty deserve long-term returns? It seems natural that the answer to this question should be a resounding yes. But it is ge... Continue Reading
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