O’Hare’s T5 is ready for prime time
This week Chicago’s O’Hare Airport is celebrating the completion of a two-year, much-needed, $26 million project to renovate and update Inte... Continue Reading
Services
Will loyalty cuts make us loyal to ourselves?
Loyalty can be a challenging concept to pin down. Customers and companies often come at it from wildly different perspectives, leaving a gap... Continue Reading
Competition in Seattle gets fierce
Throughout the last year Delta has outlined rapid expansion at Seattle, creating brisk new competition for its long-standing partner in the ... Continue Reading
SITA sees more PaxEx touch points for Google Glass
Updated to note that SITA and Virgin have won a Smart Technology award for their use of Google Glass in #PaxEx Multinational IT company SITA... Continue Reading
VIDEO: Lufthansa brings Taste of America aboard
Many of Lufthansa’s passengers are ‘foodies’. That’s why the carrier works hard to put restaurant quality food on its aircraft. But to tempt... Continue Reading
LiveTV sale could help JetBlue meet ROIC targets
JetBlueʼs decision to finally sell its LiveTV subsidiary to Thales could help propel the carrier to its declared goal of a 7% return on inve... Continue Reading
Op-Ed: Long-haul real estate – who will get it right?
Success in the airline industry can be measured by one’s ability to show up at the office and turn the lights on. Why? Traditionally, airlin... Continue Reading
Air France-KLM eyes Segways for check-in agents
Air France-KLM aims to arm its check-in agents with Apple iPads, bring them out from behind their desks and provide them with Segways so the... Continue Reading
Love field to be hotbed with Virgin America PaxEx
If Virgin America succeeds in its quest to access two gates at Southwestʼs stronghold of Dallas Love Field, the new service will create anot... Continue Reading
Op-Ed: Australia should remove ownership restriction
Airlines are the root of the global economy as well as regional economies. Airlines “tie” the six regions of the world together (North Ameri... Continue Reading
Ryanair will “shamelessly steal” PaxEx ideas
Ryanair chief commercial officer David O’Brien readily admits that the carrier views air travel as a commodity, but says he will “shamelessl... Continue Reading
Mitigating cyber threats on the road
The State of Alaska has long been a destination for folks seeking adventure, beautiful scenery, and elbow room. It is an amazing and truly w... Continue Reading
Volaris banks on new ancillary revenue scheme
Mexican low cost carrier Volaris aims to leverage ancillary revenue in an effort to achieve margin expansion during 2014 as the carrier brac... Continue Reading
Should Delta absorb Virgin America?
Virgin America was revolutionary when it started operating in August 2007. More than just its style and attitude, the young airline almost s... Continue Reading
Take social media risks: former BA exec
Selling to the new generation of passenger requires airlines to create a very strong online and social media presence. This cannot be done o... Continue Reading
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