United First on 737NG begs for hard product upgrade but soft shines
Having taken a first look at United Airlines’ wonderful new CRJ550 interior in the wild earlier in the day, it was time for me to work my wa... Continue Reading
Nose to Tail
Thai Airways A350 doesn’t disappoint in economy class
Scheduled to fly between gorgeous Phuket, Thailand and Bangkok’s Suvarnabhumi Airport on a Thai Airways Boeing 747-400, I was pleasant... Continue Reading
Air Europa proves inconsistent crapshoot of an experience
When I booked an intra-Europe flight from Amsterdam to Madrid with Air Europa back in July, I had no idea that by the time my November depar... Continue Reading
When you have room to breathe on an Air Canada A320, but not the 787
On a recent trip to Montreal to attend Air Canada’s annual Young Women in Aviation event, I was booked on what the carrier calls a Rapidair ... Continue Reading
Mostly modest, Firefly surprises with some nice touchpoints
Southeast Asia is a wonderful place to experiment with new airlines. Tickets are cheap, flights are short, and options abound. A free day in... Continue Reading
United CRJ550 impresses in revenue service but lack of power smarts
United Airlines, in tandem with regional carrier GoJet, recently rolled out its shiny new Bombardier CRJ550 regional jet at its Chicago, Ill... Continue Reading
Vietnam deserves consistency award for PaxEx aboard 787-9 and A350
On a recent personal trip to Vietnam, I had a choice of connecting through Seoul on either Korean Air or Vietnam Airlines. Having already tr... Continue Reading
Cheap and cheerful: Wizz Air serves perfect price point on UK-Russia
I spend a lot of time with tourists here in St. Petersburg, Russia, and recently heard a rumor about “ridiculously affordable” airfares to L... Continue Reading
Why Air Astana is right to tout the PaxEx aboard its A320neoLR
As I enter Air Astana’s brand new Airbus A321neoLR – the first in Central Asia – I immediately start to get a flavor for t... Continue Reading
BA’s new A350 Club Suites: scores on the doors?
British Airways is at a crossroads in passenger experience, with its new Collins Aerospace Super Diamond doored mini-suites arriving on its ... Continue Reading
Delta IFE on A330neo primed to be slick but quirks need ironing out
While not quite a “new” aircraft, I jumped at the chance to book a flight on Delta Air Lines’ recently introduced Airbus A330-900neo (... Continue Reading
Wireless IFE, working IFC and in-seat power create a win on WestJet
Having had good experiences in the past with both WestJet and Air Canada – and given the simple fact that there is often very little d... Continue Reading
Travel as commodity: identity and brand in a homogenous EuroLCC world
It’s hard to think of a region where air travel is so much of a commodity as Europe: the same planes, largely Airbus A320s and Boeing 737s, ... Continue Reading
Basic economy on China United: the future of domestic Chinese flying?
I learned the hard way that China United Airlines’ ancillary revenue must be decent. A wholly-owned subsidiary of the China Eastern Group, i... Continue Reading
IFEC offering excels on Air Mauritius A330neo
Travelers flying between the two Southeast Asia megacities of Singapore and Kuala Lumpur have no shortage of options. Roughly ten airlines b... Continue Reading
1