United impresses with accessible app for the blind
In January 2019, United Airlines launched a new inflight entertainment platform on its Boeing 787-10 aircraft. The IFE system boasts a pleth... Continue Reading
Nose to Tail
Why key upgrades hang in the balance for New York City Subway
The last time I wrote about the state of the New York City Subway in 2015, things were not going all that well. Overcrowding was burdening t... Continue Reading
The Eurotunnel’s Channel Tunnel car shuttle shines during COVID
Travel between Europe and the UK has changed to an almost unrecognisable extent during the COVID-19 pandemic. With the UK’s unilateral two-w... Continue Reading
Channel ferry COVID protocols reassuring for passengers
With Europe heading back into strict COVID-19 lockdowns, travel has been reduced to the essentials. For an essential, last-minute trip from ... Continue Reading
A new socially distanced airport experiment comes to Denver
In mid-September, Denver International Airport (DEN) introduced a program called VeriFLY in order to help calm passengers’ anxieties about s... Continue Reading
Flying internationally from Mexico during COVID
On a Monday afternoon at Cancun International Airport (CUN), heavy cumulus clouds punctuated the sky as Tropical Storm Gamma churned slowly ... Continue Reading
Inside Japan’s brand new N700S Shinkansen
Travellers taking Japan’s Shinkansen trains to Nagoya, Osaka and points west of Tokyo have a new train to look forward to, with updated pass... Continue Reading
Flying internationally to Mexico during COVID
The COVID-19 pandemic has devastated the airline industry. While some countries are allowing visitors once again, quarantine measures have s... Continue Reading
Exploring Seattle-Tacoma International Airport amid COVID
As someone who has spent most of the last six months isolating at home and in my neighborhood, I am missing airports. So, I masked up and st... Continue Reading
Hygiene expectations post-COVID: a generation of Naomi Campbells?
“I love travelling.” Naomi Campbell proclaimed aboard a Qatar Airways Airbus A380 in Nice during July of 2019, as she proceeded to don prote... Continue Reading
What passenger experience future for Airbus hydrogen aircraft?
Airbus has chosen its preferred technology for the next generation of aircraft power: hydrogen. With the release of three concepts in the re... Continue Reading
Will COVID-19 drive Basic Business class segmented fares?
In financial terms, the seats on a flight are the most distressed of inventories: once the aircraft doors shut, they have hit a hard “use by... Continue Reading
Corporate travel and physical distancing: a duty of care?
After past external shocks that have affected the airline industry, corporate travel has usually been among the very first sectors to reboun... Continue Reading
Aviation’s square root-shaped four-stage COVID-19 recovery process
Talking with people throughout the aviation industry, the general consensus is that the initial phases of the impact of COVID-19 on airlines... Continue Reading
What it’s like to fly BWI-LAX-BWI on Southwest during COVID
Traveling by air during the COVID-19 crisis is certainly not the same experience as flying in pre-pandemic days. But on a recent Southwest r... Continue Reading