The importance of service recovery: a case study
Before I start, an unusual disclaimer. There are times when I hesitate, as a journalist specialising in the passenger experience, to raise i... Continue Reading
Author Archives: Mary Kirby
Seriously unfunny Rough Night is rough ride to nowhere
While I’m always happy to see a woman director helming a big studio movie (especially a comedy!), the fact that the God-awful Rough Ni... Continue Reading
RiM/MiM consolidate commerce platform amid Lufthansa consolidation
LSG Sky Chefs-owned Retail inMotion’s Media inMotion arm is looking to develop the company’s role as an airline servicing platform, with key... Continue Reading
A long goodbye to the “Chauffeur-Drive” premium airline amenity
The image of a sunglasses-wearing, leather passport holder-toting airline passenger stepping out from behind the darkened windows of a priva... Continue Reading
RGN Premium: Aeromexico responds; Gogo weighs in on Northland
Welcome to RGN Premium content. This page is only available to active members. Already a member? LOGIN HERE Interested in becoming a member?... Continue Reading
Guestlogix shopping platform brings real-world tech to onboard retail
Guestlogix, the Toronto-based company best known for its point of sale machines, is pushing upstream after restructuring its operations, and... Continue Reading
Band agnosticism makes a worthy boast for Global Eagle
Speed is not the first thing that comes to mind when your author thinks of Global Eagle’s current Ku-band satellite connectivity service. As... Continue Reading
RGN Premium: William Blair says it has confirmed
Welcome to RGN Premium content. This page is only available to active members. Already a member? LOGIN HERE Interested in becoming a member?... Continue Reading
Press Release: How language can play a role in aviation accidents
In January 1990, Avianca Flight 52 from Bogota, Colombia, to New York City, ran out of fuel on approach to John F. Kennedy International Air... Continue Reading
Lufthansa first class largely delivers on its well-earned reputation
Lufthansa First Class: this grande dame of the sky has long been held up as an example of how to do first class right, elegantly, but withou... Continue Reading
Press Release: Global Eagle announces 4Q and full year 2016 results
Global Eagle Entertainment Inc. (NASDAQ:ENT) (“Global Eagle” or the “Company”), a leading provider of media, content... Continue Reading
As Inmarsat goes prime, GX value added resellers stay the course
It remains to be seen if Inmarsat’s decision to directly secure STCs for its Global Xpress connectivity service – on top of seek... Continue Reading
Airline industry’s sustainable jet fuel plan hits stumbling block
Last week’s ICAO Conference on Alternative Aviation Fuels in Mexico City failed to secure the consensus needed to work towards achieving the... Continue Reading
RGN Premium: Implications of Airbus CSeries play
Welcome to RGN Premium content. This page is only available to active members. Already a member? LOGIN HERE Interested in becoming a member?... Continue Reading
Rocket Girl on the power of inclusion in travel, tech and life
Pressure is mounting for industry to do more to accommodate disabled passengers, including enabling them to stay in their own wheelchairs wh... Continue Reading
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