Qantas diversifies epiQure wine offering to foodies
Qantas’ frequent flyer epiQure online wine store is expanding to specialist foodie nosh and gift packs in the latest salvo of the fight for ... Continue Reading
Tag Archives: up front
Apex or Nadir: the accountancy straw that breaks the camel’s back?
In the perennial quest for the optimum business class seating configuration balancing increasing passenger expectations about space requirem... Continue Reading
Swiss’ elegant new Zürich lounges somehow lack Swissness
Alongside its new Boeing 777-300ER aircraft (new first class suites with questionable pegboard-style holes, Thompson Vantage business class ... Continue Reading
Bag drop issues: automated luggage systems drop the ball
Automated bag drop is the latest trend to cut costs at the airport. After checking in using a kiosk, phone or home-printed boarding pass, pa... Continue Reading
Failing to persuade av-journos Qatar CEO declares them irrelevant
“Andrei,” commiserates the National Security Advisor with the Russian Ambassador at the end of The Hunt For Red October (which I rewatched o... Continue Reading
Four Qantas flights prove IATA’s point: crew are the #PaxEx decider
Cabin crew make or break a flight — it’s as simple as that. “The airline with a great seat and a bad crew will get a bad score no matter how... Continue Reading
Air New Zealand Works Deluxe could do with soft product work
Works Deluxe sits as the top offering on Air New Zealand’s Australian and Pacific islands Airbus A320 fleet. It’s a middle-seat-free economy... Continue Reading
Love actually is all around us when we fly — if we create it
“Whenever I get gloomy with the state of the world, I think about the arrivals gate at Heathrow Airport,” says Hugh Grant’s character at the... Continue Reading
Premium economy options are many; actual innovations are few
Premium economy: big seats, big news, big money for smart airlines. Yet, with very few exceptions, premium economy across airlines is the sa... Continue Reading
American misses innovation opportunity with Premium Economy
Good news for the passenger experience: American Airlines is to be the first US airline to introduce a proper premium economy product, with ... Continue Reading
Nobody wins when premium economy isn’t Premium Economy
“In the 1980s,” Canada’s Financial Post newspaper predicted in late 1978, “business travelers will look back at air travel in this decade wi... Continue Reading
Air New Zealand’s 787: narrower seats pinch in Business Premier
I’ve long been of the opinion that Air New Zealand offers one of the best business class products for an overnight flight — the kind of leg ... Continue Reading
Airbus A380 cracks 600 passenger ceiling and 400 passenger floor
Two decks. Four engines. Four classes. And fewer than four hundred passengers on board — or more than six hundred. That’s the reality of the... Continue Reading
Eight year old Singapore Suites remains strong first class contender
The best part of a decade on from its October 2007 introduction into service, Singapore Airlines’ Suites class still has it. Cashing in a st... Continue Reading
LAX’s Kardashian Klass VIP terminal has a serious side
Camera-shy public figures will be able to escape the prying eyes of fellow passengers and the press at Los Angeles International Airport in ... Continue Reading
3