When service makes the difference on Singapore Airlines
There are times in aviation where you have what’s just the most perfect experience, but when you think back on it you struggle to articulate... Continue Reading
Tag Archives: service
Press Release: Caterers, airport services support safe EU travel restart
Today the European Commission released its guidelines to help Member States gradually lift travel restrictions and allow tourism and aviatio... Continue Reading
A340 short-hop underscores mundane nature of Iberia narrowbodies
Iberia generally runs its spartan fleet of Airbus narrowbodies, replete with 28” pitch in economy and underwhelming Eurobusiness, between th... Continue Reading
KLM 747 combi is an AvGeek dream but PaxEx minuses smart
KLM’s Boeing 747 fleet, not unlike others around the world, is on its way out. With less than ten remaining, and plans to discontinue ... Continue Reading
JAL’s signature Sky Time kiwi drink goes from strength to strength
Designing a signature beverage is a complicated endeavor for an airline, especially when it comes to getting the balance right between somet... Continue Reading
In Conversation Transcribed: Airline food with Nik Loukas
John Walton: Hello and welcome to Runway Girl Network In Conversation, a deep dive into aviation and the passenger experience. I’m RGN... Continue Reading
In Conversation: Airline food with Nik Loukas
Nik Loukas from InflightFeed.com joins RGN deputy editor John Walton for a wide-ranging conversation about onboard catering and how airlines... Continue Reading
Southwest now flying its Aloha vibes to Maui
Just a few weeks after launching its first-ever Hawaii flights from Oakland to Honolulu, Southwest Airlines followed up that milestone with ... Continue Reading
When inadequate long-haul IFE makes you grow sick of your phone
Ah Rome, the eternal city. But flying back from Rome on Alitalia with what seemed like an ancient inflight entertainment (IFE) system felt l... Continue Reading
JetBlue picks A220-300 over E195-E2 in closely fought battle
JetBlue is to replace its Embraer E190 fleet with the Airbus A220-300 — formerly the Bombardier C Series CS300 — starting in 2020, driven by... Continue Reading
Press Release: After labour pact, KLM to launch efficient economy service
KLM Royal Dutch Airlines will offer a new Economy Class service concept aboard its intercontinental flights. The decision follows a new coll... Continue Reading
Singapore Airlines shakes up Newark nonstop: new seats, timings
Flying for eighteen hours between New York and Singapore back in 2013 before the route disappeared was one of the most fascinating experienc... Continue Reading
Press Release: ANA wins ATW’s Airline of the Year 2018 award
All Nippon Airways (ANA), Japan’s largest and only 5-Star airline, was today named “Airline of the Year” by Air Transport ... Continue Reading
Airbus on why it is bringing more and more cabin upgrades in-house
Airbus’ recent focus on bringing cabin upgrades in-house is part of a shift in how the airframer sees its role in servicing — rather than ju... Continue Reading
JAL’s $10 domestic “Class J” upgrade delights in its simplicity
What if I told you that, for the equivalent of ten US dollars, you could upgrade from narrow 17” ten-abreast economy to spacious, comfortabl... Continue Reading
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