Getting whimsical: the importance of designing joy into #PaxEx
Virgin America (RIP) had a point when it launched its Blah Airlines marketing campaign: when it’s done wrong, flying can be a boring, beige ... Continue Reading
Tag Archives: Qatar Airways
Workaround to linefit highlighted as GX fitted to Qatar Airways 777s
As Qatar Airways continues to roll out Inmarsat’s Ka-band GX inflight connectivity system, it appears to have faced a small hiccup in the fo... Continue Reading
Press Release: CCA finalists for customer journey experience revealed
The finalists for the first Crystal Cabin Award special category “Best Customer Journey Experience” have been determined: The “F... Continue Reading
Evolving business class suite privacy beyond just adding a door
After the Aircraft Interiors Expo this April, I noted that quite a lot of seatmakers seemed to have adopted the Beyoncé model: if you liked ... Continue Reading
Towards designing Instagram-worthy modern premium PaxEx
The days when business class was the sole domain of road warriors faxing their way across the world are as far gone as the at-seat fax machi... Continue Reading
GX connectivity starts contributing meaningful revenue for Inmarsat
London-headquartered satellite operator Inmarsat this week posted robust half-year 2018 earnings, with group revenue seeing a near 5% revenu... Continue Reading
In Conversation: Marisa Garcia at IATA AGM
Diving into what went down at this year’s IATA AGM in Sydney, aviation journalist Marisa Garcia joins RGN deputy editor John Walton to analy... Continue Reading
Blurring the business-first line leaves a hard product opportunity gap
The line between business and first class has been shifting ever since the former was introduced some forty years ago, but recent developmen... Continue Reading
JPA hits the Constructivist nail on the head for new Moscow SVO lounges
If you think early 20th century Russian art, you probably think Constructivism, the art style best popularised in the West by Kandinsky. Tha... Continue Reading
#PaxEx Podcast: Unpacking sexism at AGM, guns in carryon, pot in transit
Welcome to Episode 58 of the #PaxEx Podcast. Our guest for this show is journalist Harriet Baskas, who writes about airports, travel, museum... Continue Reading
Airlines decline to self-regulate on PaxEx, despite threat of new laws
Though airlines are concerned about the possibility of seeing aircraft seat size regulated, and despite language in the FAA Reauthorization ... Continue Reading
Press Release: Qatar Airways launches new premium dining experience
Qatar Airways has launched an exciting new on-board dining experience for its Premium customers, starting with its European routes. The new ... Continue Reading
Hard product revealed, Air Italy can differentiate with service
Every so often, an airline gets to hit the reset button and totally reinvent itself. In the case of Meridiana, a small and arguably irreleva... Continue Reading
Will double beds drive a replacement or a renaissance in herringbones?
Only a decade since the first double beds in first class appeared in our skies aboard Singapore Airlines’ first Airbus A380, innovation by s... Continue Reading
Is the future of seatback thermoplastics really greige?
Settle down in your airline seat and look at the seatback in front of you. It’s almost certainly grey or beige. So is the armrest, and so is... Continue Reading
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