How Lufthansa won a lifetime customer
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
In an era when stories about airline service tend to be negative, it is nice to hear a story of exceptional service, and even more interesti... Continue Reading
With all the compassion of a schoolyard bully, a Jetstar passenger has used the power of the pen to ridicule and dehumanize a passenger of s... Continue Reading
Air China has seriously bolstered its ‘passenger experience’ (#PaxEx) credentials after opting to offer a world-famous Beijing Duck dish in ... Continue Reading
In years past, self-proclaimed experts have predicted a “disruption” in the inflight entertainment industry that would see wireless IFE repl... Continue Reading
We know what we’re supposed to do in the event of an emergency landing – brace for impact by putting our head down and placing o... Continue Reading
Aged Boeing 737NG cabins will get the chance to look a lot brighter and newer – and offer more overhead bin space – now that the... Continue Reading
Female students at both campuses of Embry-Riddle Aeronautical University have been given a one-year membership to Women in Aviation, Interna... Continue Reading
Welcome to Episode 2 of the #PaxEx Podcast! Our guest this week is aerophile and world traveler Seth Miller, who is considered a loyalty and... Continue Reading
Ryanair’s attempt to reshape its battered image into a kindler, gentler budget carrier went into overdrive yesterday, when it thanked its cu... Continue Reading
Rockwell Collins is heading into the New Year positioned to provide end-to-end solutions in the airline passenger experience (#PaxEx) space ... Continue Reading
Achieving maximum exposure for Delta Air Lines’ ‘Economy Comfort’ extra legroom product has proven to be difficult, though... Continue Reading
Low-cost carrier Norwegian’s seemingly unstoppable ascent has hit turbulence on its United States routes. In a filing earlier this week, the... Continue Reading
For the past few months, Airbus has been campaigning for an 18-in seat width standard on long-haul aircraft, even though the European airfra... Continue Reading
Airbus is working to develop a new interior for its A320 family, in a move that will better position the single-aisle airliners to compete &... Continue Reading
In recent months, I’ve travelled several times with two of Europe’s legacy airlines, British Airways and Lufthansa. Having exper... Continue Reading
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