Regulators hit back at Air New Zealand’s opt-out add-ons
Remember in the early days of aviation where everything was included in the price of the ticket? There was no paying extra for a meal or for... Continue Reading
Tag Archives: Air New Zealand
ANZ’s refurbished 777-200 Business Premier raises the bar
When airlines refurbish their existing aircraft, supposedly to bring them up to the standard of newer purchases, more often than not they mi... Continue Reading
Air New Zealand among carriers playing seesaw with loyalty
As airlines look to both save money and keep their customers loyal, they seem to be playing a game of seesaw with respect to their frequent ... Continue Reading
Air New Zealand CEO on balancing profits and passenger experience
Air New Zealand is seeking to achieve an aviation Holy Trinity of financial strength, strong passenger reception and staff engagement. CEO C... Continue Reading
Real-world PaxEx: are “full service” carriers worth it?
New Zealand is a unique aviation market, with a population of 4.5 million across its two main islands, and an effective duopoly on mainline ... Continue Reading
Air New Zealand sours relationship with some NZ winemakers
Air New Zealand is so strongly associated with its home country as a brand that the Kiwi carrier’s latest livery is based on the iconic silv... Continue Reading
Air New Zealand casts a new net in connectivity studies
Air New Zealand studied inflight connectivity in the past including for its 787-9s but like many carriers, chose to sit tight and not equip.... Continue Reading
Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
The 19 different kinds of aircraft seating in 2014
Travelers are growing increasingly aware that the specific model of seat on their aircraft is more important to the passenger experience (#P... Continue Reading
US DOT issues overdue safety rule for lithium battery transport
Aviation accidents and incidents involving the transportation of lithium batteries have long been a subject of grave concern for pilots and ... Continue Reading
Will industry address vulnerability beneath the carpet of the 777?
As the aviation industry secures itself by ensuring passenger personal electronic devices are charged and rerouting flights around war zones... Continue Reading
Air New Zealand explains decision not to offer connectivity on 787-9
Air New Zealand is citing a lack of full satellite coverage on routes intended for its new Boeing 787-9 as the reason why it opted not to se... Continue Reading
#PaxEx Podcast: Passenger Experience features in Farnborough Fun
Welcome to Episode 15 of the #PaxEx Podcast. Our guest for this episode is well-known aviation geek Isaac Alexander, who blogs as Jet City S... Continue Reading
Should we reconsider wearing panty hose in-flight?
Just as the pilot has a pre-flight check list as part of critical safety procedures, so too should passengers, despite the fact that flying ... Continue Reading
Op-Ed: Redefining Premium with the Spaceseat
Over Christmas I flew to Los Angeles to visit friends, and decided to treat myself to a flight with Air New Zealand. Having interacted with ... Continue Reading
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