Air France promises premium #PaxEx, wifi and power upgrades
At Air France’s twice-yearly results briefing in Paris, the airline dropped some interesting passenger experience news for the pointy end of... Continue Reading
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Dominique Giannoni reflects on five intense years at Thales Inflyt
After spending what he calls five “very intense and very interesting years” as CEO of Thales Inflyt Experience, Dominique Giannoni is assumi... Continue Reading
Vistara taps Bluebox for wireless IFE on A320s; eyes options for 787-9s
In 2015, Indian operator Vistara tapped defense contractor – and then would-be inflight entertainment provider – BAE Systems to install its ... Continue Reading
Low-cost ferry surprises with pro-PaxEx alternative to flights
Despite the Brexit stormclouds on the horizon, travel between the UK and Europe is booming. Yet the passenger experience hasn’t evolved for ... Continue Reading
Simplicity and accessibility: the beauty of digital design at airlines
As airlines move more of their customer interactions to digital touchpoints, considered design of the website, mobile apps and third-party d... Continue Reading
Airbus lists #PaxEx portion of fast-growing services market
Forecasting a $4.6 trillion twenty-year market for commercial aircraft services, Airbus is clearly angling for a greater slice of the aircra... Continue Reading
Editorial: Test dummies should be updated to reflect modern traveler size
Do airlines want larger, broader and taller passengers to fly? Do they want passengers with reduced mobility (PRMs) on board their aircraft?... Continue Reading
Eurostar boosts business train #PaxEx with new London cocktail bar
Cross-channel high-speed train operator Eurostar is adding a second cocktail bar to its lounge portfolio, with the London bar due to open in... Continue Reading
The Leisure Seeker takes plot and pot holes in stride
Like most memorable real-life road trips, my favorite road trip movies are those that take time to capture the inevitable friction that deve... Continue Reading
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