Korean Air’s Nutgate saga opens dialog about family dynasties
You’d have to be living under a macadamia nut-shaped rock this past week to have missed the Nutgate story, where a Korean Air vice-president... Continue Reading
Services
Eager to secure customer loyalty Alaska puts makeover plan on ice
This year saw the rebranding of a trio of carriers in the United States – Frontier Airlines, Spirit Airlines and Southwest Airlines. Keen ob... Continue Reading
Airport and aircraft tech touted as Emirates A380 arrives at SFO
San Francisco International Airport is not only the latest US airport to receive Emirates’ double-decker A380 service direct to Dubai, but i... Continue Reading
Op-Ed: Media and industry sneering at service animals must stop
Google “emotional support pig” if you haven’t already. Read the sneering and loud cries of “fakery!”, and not just from the usual tabloid so... Continue Reading
New Year will bring mixed fortunes for European airlines
European airlines entering the New Year with strong profits, such as EasyJet and Ryanair, may be looking to the future with optimism after r... Continue Reading
VIDEO: New bag trackers aim to give passengers peace of mind
If you’ve ever experienced the loss of your luggage, temporary or otherwise, you will recall how incredibly frustrating the situation can be... Continue Reading
Open platforms key to driving operational benefits from beacons
In the past months, beacon technology and the Internet of Things (IoT) have been getting a lot of press. New beacon manufacturers and use ca... Continue Reading
United to take customer personalization to next level at Newark
NEWARK: Just a few short years ago, Delta partnered with a little company called OTG Management to deploy Apple iPads throughout the now dem... Continue Reading
VIDEO: Bonding technology makes leap from cockpit to airport
Optical bonding, which is used to ruggedize flight deck displays, is making the leap to the passenger experience environment as Rockwell Col... Continue Reading
Op-Ed: New tech at airports to brighten future for passengers
It is always interesting to see the results from SITA’s annual surveys to get a global view of which technology airlines and airports are ac... Continue Reading
Qantas could enjoy big benefits from meal tray removal
Now departing: the economy meal tray. Qantas, which is in the midst of a cost-cutting program, is dropping the traditional carefully-arrange... Continue Reading
Op-Ed: Changing expectations spur revolution in #PaxEx
This is an Op-Ed contribution from Thomas Windmuller, senior vice president, airport, passenger, cargo and security at the International Air... Continue Reading
Concur seeks to forge relationships with #PaxEx stakeholders
Concur Technologies, the leading travel and expense management company in the world, is eager to forge partnerships with firms that provide ... Continue Reading
LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
Why air travel is still special despite the headaches
As more and more ultra low-cost carriers take to the skies to accommodate an ever-growing number of budget conscious travelers – say ‘hello’... Continue Reading
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