New Year will bring mixed fortunes for European airlines
European airlines entering the New Year with strong profits, such as EasyJet and Ryanair, may be looking to the future with optimism after r... Continue Reading
Services
VIDEO: New bag trackers aim to give passengers peace of mind
If you’ve ever experienced the loss of your luggage, temporary or otherwise, you will recall how incredibly frustrating the situation can be... Continue Reading
Open platforms key to driving operational benefits from beacons
In the past months, beacon technology and the Internet of Things (IoT) have been getting a lot of press. New beacon manufacturers and use ca... Continue Reading
United to take customer personalization to next level at Newark
NEWARK: Just a few short years ago, Delta partnered with a little company called OTG Management to deploy Apple iPads throughout the now dem... Continue Reading
VIDEO: Bonding technology makes leap from cockpit to airport
Optical bonding, which is used to ruggedize flight deck displays, is making the leap to the passenger experience environment as Rockwell Col... Continue Reading
Op-Ed: New tech at airports to brighten future for passengers
It is always interesting to see the results from SITA’s annual surveys to get a global view of which technology airlines and airports are ac... Continue Reading
Qantas could enjoy big benefits from meal tray removal
Now departing: the economy meal tray. Qantas, which is in the midst of a cost-cutting program, is dropping the traditional carefully-arrange... Continue Reading
Op-Ed: Changing expectations spur revolution in #PaxEx
This is an Op-Ed contribution from Thomas Windmuller, senior vice president, airport, passenger, cargo and security at the International Air... Continue Reading
Concur seeks to forge relationships with #PaxEx stakeholders
Concur Technologies, the leading travel and expense management company in the world, is eager to forge partnerships with firms that provide ... Continue Reading
LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
Why air travel is still special despite the headaches
As more and more ultra low-cost carriers take to the skies to accommodate an ever-growing number of budget conscious travelers – say ‘hello’... Continue Reading
Calling all travel start-ups: airlines want to help you deploy NDC
Travel start-ups take heed – the International Air Transport Association (IATA) has partnered with a leading travel-focused investment firm ... Continue Reading
Op-Ed: Passengers under siege in America’s airports
Historically the difference for passengers between low-cost and legacy carriers was one of quality of experience: if you paid less, your exp... Continue Reading
VIDEO: JetBlue studies permanent card that becomes boarding pass
More than a decade ago the concept of a permanent boarding pass for an airline was actually implemented. It was quickly scuttled due to regu... Continue Reading
Airlines must not fail in duty to assist passengers with disabilities
In the United States, airlines must abide by laws including the Americans with Disabilities Act and Part 382 of Title 14 of the US code. In ... Continue Reading
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