Singapore Airlines stays true to its word on Premium Economy seat
With the introduction of its new Premium Economy product Singapore Airlines vowed not to cannibalize the premium offerings on board. And, tr... Continue Reading
Author Archives: Mary Kirby
What next for Korean Air’s inflight sales and service after Nutgate?
With Korean Air’s former senior VP of inflight service Heather Cho Hyun-ah facing trial on numerous charges related to last month’s “n... Continue Reading
Race is on for more bandwidth as US fleet nears IFC saturation
Over the past couple of months the market for inflight connectivity in the USA has essentially become saturated. Excluding planes carrying 5... Continue Reading
United faces big PaxEx decisions for Boeing 777-300ER
With reports that United Airlines is to convert a number of its Boeing 787-9 orders to earlier deliveries of the larger 777-300ER, the USA’s... Continue Reading
Air New Zealand sours relationship with some NZ winemakers
Air New Zealand is so strongly associated with its home country as a brand that the Kiwi carrier’s latest livery is based on the iconic silv... Continue Reading
Etihad’s women cabin crew forbidden to wear trousers
It’s 2015 and an airline refuses to let the women in its cabin crew wear the trousers from its newly designed uniforms. Gulf carrier Etihad ... Continue Reading
Why I tell people to avoid flying on a 787
“New rule: never fly on a 787.” That’s what I found myself advising some non-aviation industry friends who were planning a trip this week, d... Continue Reading
When it comes to using your PED in-flight, mind the gap
The commotion over my shoulder was a bit jarring. Having spent the prior 9-ish hours mostly gorging on food and drink, plus catching the occ... Continue Reading
Why the gripe? Airfares are actually cheaper now
It’s 2015 — welcome to another year of uninformed media clickbait about how airline seats are shrinking (newsflash: yes they are) and the re... Continue Reading
Can JetBlue’s Flight Etiquette videos help us be better passengers?
US airline JetBlue is hoping to persuade passengers to take a chill pill and avoid air rage in-flight with the first in a series of short co... Continue Reading
Op-Ed: Hidden-city ticketing not so hidden to the masses anymore
The concept of hidden-city ticketing is not a new one; airlines have been dealing with it for years. But millions more people recently becam... Continue Reading
Air New Zealand casts a new net in connectivity studies
Air New Zealand studied inflight connectivity in the past including for its 787-9s but like many carriers, chose to sit tight and not equip.... Continue Reading
VIDEO: Virgin emphasizes real-world #PaxEx in new advert
“So you’ve got an idea,” leads off Virgin Atlantic’s new television spot — and for the airline industry, the ‘idea’ is using passenger exper... Continue Reading
RGN analysis: QZ8501 weather not as ‘unusual’ as reported
The weather systems above the Java Sea at the time Jakarta control lost contact with Indonesia AirAsia flight QZ8501 look like angry red boi... Continue Reading
Op-Ed: Clear expectations key to passenger experience on alliances
“Star Alliance sees unity in diversity of culture and product,” RGN contributing editor Neelam Matthews writes this week from New Delh... Continue Reading
7