LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
Tag Archives: travelers
Why air travel is still special despite the headaches
As more and more ultra low-cost carriers take to the skies to accommodate an ever-growing number of budget conscious travelers – say ‘hello’... Continue Reading
Boeing not interested in being inflight Internet provider again
Boeing famously exited the service side of inflight connectivity when it shuttered its Connexion by Boeing unit at the end of 2006. The airf... Continue Reading
Will airline licensing kerfuffle create opportunity for indie artists?
As the major record labels, such as Sony, push for airlines to face liability for alleged music licensing abuses, and the album becomes obso... Continue Reading
Calling all travel start-ups: airlines want to help you deploy NDC
Travel start-ups take heed – the International Air Transport Association (IATA) has partnered with a leading travel-focused investment firm ... Continue Reading
VIDEO: Australian gov’t urges safe carriage of lithium batteries
Australia’s Civil Aviation Safety Authority (CASA) has produced a short educational video to help instruct travelers how to carry lithium ba... Continue Reading
Op-Ed: Passengers under siege in America’s airports
Historically the difference for passengers between low-cost and legacy carriers was one of quality of experience: if you paid less, your exp... Continue Reading
SmartSky plans to wage battle against Gogo and AT&T
A company that has been operating virtually in secret for the last three-and-a-half years emerged today at the NBAA convention in Orlando to... Continue Reading
Gogo picks Cobham for 2Ku radome; eyes more trial airlines
Gogo has tapped British manufacturer Cobham to supply the radome for its new 2Ku inflight connectivity solution, as the Chicago-based compan... Continue Reading
Inmarsat mulls going direct to airlines with ATG service in Europe
Inmarsat is edging ever closer to making a decision on whether to serve airlines directly when it launches integrated air-to-ground (ATG)-S ... Continue Reading
How a little known IFE firm landed Monarch Airlines as a customer
When Monarch Aircraft Engineering Limited (MAEL) announced on 1 August that it had installed a wireless inflight entertainment system on six... Continue Reading
VIDEO: JetBlue studies permanent card that becomes boarding pass
More than a decade ago the concept of a permanent boarding pass for an airline was actually implemented. It was quickly scuttled due to regu... Continue Reading
Zodiac Aerospace aims to become major player in connectivity
Zodiac Aerospace is known for a great many things, but inflight connectivity isn’t necessarily one of them. That’s why you might be surprise... Continue Reading
VIDEO: Airframers, suppliers collaborate to shorten lead times for seats
Consumer technology changes every six to 12 months, but the lead times required for bringing new aircraft seats with inflight entertainment ... Continue Reading
United taps Gogo for Wi-Fi on RJs, agrees to trial 2Ku on 757s
United Airlines has selected Gogo to bring air-to-ground (ATG)-based inflight Internet service to the carrier’s two-cabin regional jet fleet... Continue Reading
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