KLM Royal Dutch Airlines Archives - Runway GirlRunway Girl

Looking out the aircraft window over the clouds in the sky and the wing tip of the aircraft.

KLM digital customer service largely shines even as partner fumbles

KLM has invested heavily in a digital customer service experience that emphasizes consumer choice and rapid responses. This means that, when... Continue Reading

KLM A321neo is parked. It features the carrier's blue and white livery. Employees stand in front of the jet, and a sign is seen in front of them saying: "1st A321neo"

KLM welcomes first A321neo with Recaro seats and Viasat Wi-Fi

KLM Royal Dutch Airlines has taken delivery of its first two-class, 227-seat Airbus A321neo and will press the twinjet into revenue service ... Continue Reading

Network design helps KLM Eurobiz shine despite Schiphol quirks

KLM’s established route strategy connecting passengers over Amsterdam Schiphol from smaller UK airports that are either underserved or not s... Continue Reading

An image of the Radio City Music Hall sign in NYC is seen on the seatback IFE.

Room for improvement in KLM economy class aboard the 787-10

The transatlantic market is fiercely competitive, with many legacy carriers of different airline alliances plying key routes between Europe ... Continue Reading

KLM Crown Lounge in Houston is decorated with various shades of blue and white. A buffet is encircled by various types of seating.

Press Release: KLM unveils remodeled KLM Crown Lounge in Houston IAH

This week, KLM Royal Dutch Airlines unveiled its newly renovated KLM Crown Lounge in Houston’s IAH airport as part of a global project of im... Continue Reading

Jamco Venture business class seat in grey with tones of light blue and white for KLM's Boeing 777

Press Release: KLM installs Jamco Venture premium seats in 777s

Jamco Corporation, one of the most experienced aircraft interior products supplier and turnkey integrator in the aerospace industry, announc... Continue Reading

A man is monitoring the fueling of a KLM aircraft with SAF. They have selected GE Aerospace for Fuel Insight software

KLM doubles sustainable fuel surcharge to cover cost of more SAF

KLM has doubled the mandatory sustainable aviation fuel surcharge introduced last year on all flight tickets from Amsterdam, and says its st... Continue Reading

Airlines oppose Schiphol flight cap aimed at cutting noise, emissions

KLM and other airlines are taking legal action against the Dutch government’s proposal to reduce and cap aircraft movements at Amsterd... Continue Reading

A man and a women are enjoying a drink in the KLM premium economy seats.

KLM finally goes Premium Economy with new lightweight Collins MiQ

The Netherlands’ national carrier KLM is finally installing a full premium economy class on board its Boeing 777 and 787 widebodies, with th... Continue Reading

KLM World Business Class displayed on a black tray. the tableware have intricate blue details.

Press Release: Exquisite new menu arrives in KLM World Business Class

As of this week KLM World Business Class customers on flights from Amsterdam can look forward to enjoying an exquisite new menu created by r... Continue Reading

KLM Screenshot of map showing areas that are considered open for travel and areas that are not open for travel.

Press Release: KLM’s interactive COVID map keeps customers up to date

KLM appreciates how difficult it can be to plan a trip during the Covid-19 pandemic. Travel rules and restrictions are changing constantly a... Continue Reading

Press Release: KLM offers ability to pre-validate COVID-19 documents

KLM customers travelling to a selected number of destinations can now have the necessary COVID-19 travel documents checked in advance. KLM&#... Continue Reading

KLM customer inflight, masked, and looking at a mobile device.

KLM starts flying Viasat-fitted 737s after installing amid Covid-19

KLM Royal Dutch Airlines is now offering Viasat’s high-speed inflight connectivity service to passengers on two Boeing 737-800s and will fit... Continue Reading

KLM selects Viasat inflight Internet for majority of European fleet

KLM has picked Viasat inflight connectivity for “a majority of its European fleet”, Viasat revealed today in a fiscal 2021 second quarter ea... Continue Reading

view of the aircraft wing and lots of green space below. Thales

Key ways aviation is trying to improve its environmental credentials

As the Flight Shame movement gains traction in parts of Europe and some travelers vow not to fly, the aviation industry is under heightened ... Continue Reading