Crew drives passenger satisfaction more than any other factor: IATA
What’s the most important contributor to airline customer satisfaction? One traveler might think it’s a deluxe seat while another might gues... Continue Reading
Tag Archives: In-flight services
Boeing’s Rachelle Ornan-Stone: from Space Camp to Starliner
Dr Rachelle Ornan-Stone wanted to be an astronaut when she grew up. Instead, she’s the Regional Director of Cabin Experience and Revenue Ana... Continue Reading
SmartSky leaves industry guessing about its spectrum…again
SmartSky Networks, the company that plans to launch a new 4G air-to-ground (ATG) network in the US, continues to forge key agreements with r... Continue Reading
American misses innovation opportunity with Premium Economy
Good news for the passenger experience: American Airlines is to be the first US airline to introduce a proper premium economy product, with ... Continue Reading
Airlines urged to prepare for VR revolution with great content
Ever since Qantas rolled out the Virtual Reality (VR) red carpet to their premium passengers earlier this year by offering Samsung Gear VR h... Continue Reading
Zodiac’s lower deck patent asks more questions than it answers
Zodiac Aerospace is exploring the opportunity of seating passengers underneath the main deck of commercial aircraft, in the area currently o... Continue Reading
Op-Ed: APEX surging to full potential leading airline #PaxEx
The following Op-Ed was penned by the Airline Passenger Experience Association’s new CEO Joe Leader, who can be found on Twitter at @J... Continue Reading
Nobody wins when premium economy isn’t Premium Economy
“In the 1980s,” Canada’s Financial Post newspaper predicted in late 1978, “business travelers will look back at air travel in this decade wi... Continue Reading
Twisty thriller The Gift is gift that keeps on giving
Maybe I’m a little jaded, but whenever I hear that one of my favorite actors has written and/or directed a movie, the words “van... Continue Reading
Air New Zealand’s 787: narrower seats pinch in Business Premier
I’ve long been of the opinion that Air New Zealand offers one of the best business class products for an overnight flight — the kind of leg ... Continue Reading
What to expect with Lufthansa wireless IFE
Lufthansa’s BoardConnect streaming entertainment system has been flying for quite a while now, but has seen only limited deployments since i... Continue Reading
Hawaiian, JetBlue suggest less is more with new slimline seats
Commercial aviation is working had to convince travelers that less is more. Hawaiian Airlines is the latest to make such a declaration, clai... Continue Reading
Capital injection boosts Acro’s longhaul seat strategy
Startup seatmaker Acro is powering forward in its quest for more sales and market share, with a new £7.75 million (US$11.7 million) investme... Continue Reading
Airbus A380 cracks 600 passenger ceiling and 400 passenger floor
Two decks. Four engines. Four classes. And fewer than four hundred passengers on board — or more than six hundred. That’s the reality of the... Continue Reading
Deutsche Telekom gets technical about European ATG network
The hybrid European Aviation Network (EAN) connectivity system, which combines ground-based LTE technology from Deutsche Telekom and an S-ba... Continue Reading
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