Learning from hotels: COVID’s travel hospitality changes
In the travel hospitality world, aviation and hotels have both been hard hit by COVID-19, and both sectors have had to respond swiftly to th... Continue Reading
Tag Archives: hospitality
IDSA experts on the beauty of non-utilitarian things in the cabin
In our zeal to optimize aviation design, we often look to cut out frivolous things and dead weight. Still, industry stakeholders were remind... Continue Reading
Inside Singapore Airlines’ training for businesses
For almost half the history of aviation, Singapore Airlines’ flight attendants have been the most iconic design personification of an airlin... Continue Reading
Press Release: ANA enhances services at Haneda’s Terminal 2
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, welcomes the addition of a range of new services a... Continue Reading
Cathay Pacific’s Vivian Lo exemplifies benefits of curious generalist
Across Vivian Lo’s wide-ranging career within Cathay Pacific, the airline’s current general manager customer experience & design has app... Continue Reading
Press Release: gategroup, Black Swan team to transform airline retail
gateretail, a member of gategroup, the global leader in airline catering and retail-on-board and hospitality products and services, and pred... Continue Reading
Press Release: deSter to open new production facility in Lima, Ohio
deSter, a Belgian company with its headquarters in Antwerp, is a leading provider of innovative food packaging and serviceware concepts to t... Continue Reading
Successful Mint rollout prompts crew training refresh at JetBlue
Joanna Geraghty is bringing new meaning to the concept of hospitality as she leads a training program designed to “refresh” the ... Continue Reading
LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
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