At Finnair headquarters in Helsinki, the airline’s chief digital officer Katri Harra-Salonen is in conversation with RGN deputy editor John Walton, talking all things digital.
What exactly is a CDO, and what do they do? How is Finnair transforming itself with the help of digital technologies? What platforms is Finnair investing in, and what’s onboard and at the airport? How does all this improve the passenger experience? How can new technologies help to find new options to offer passengers? What will the future bring?
And just why is the tech industry descending on Helsinki — in December?
Listen here, or every episode of In Conversation is also available on iTunes.