Recaro’s lean boss Esther Smart talks transparency and no blame culture
Five years into the process of transforming seatmaker Recaro into a lean organisation — one that works along the principles evolving over de... Continue Reading
Author: John Walton
Air NZ’s regional Auckland lounge plans highlight PaxEx “ahh” moment
Air New Zealand is upgrading the lounge it offers to passengers travelling on regional flights from its main hub in Aotearoa’s largest city,... Continue Reading
In Conversation: Recaro Aircraft Seating CEO talks aircraft interiors
During a visit to Recaro Aircraft Seating’s headquarters in Schwäbisch Hall, CEO Mark Hiller is in conversation with RGN deputy editor John ... Continue Reading
New evacuation slide enables LHT and EAM to add six seats to A320s
With the certification of a new high-performance exit slide, Lufthansa Technik and EAM Worldwide are offering an extra choice to airlines th... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
RGN Premium: Eschewing deviations in the secondhand market
Welcome to RGN Premium content. This page is only available to active members. Already a member? LOGIN HERE Interested in becoming a member?... Continue Reading
Getting whimsical: the importance of designing joy into #PaxEx
Virgin America (RIP) had a point when it launched its Blah Airlines marketing campaign: when it’s done wrong, flying can be a boring, beige ... Continue Reading
Business and first class IFE opportunity gap continues to widen
As we mark off September days to the inflight entertainment trade show of the year, the Airline Passenger Experience Association’s APEX EXPO... Continue Reading
British Airways reverses course, sprucing up Club Europe meals
If you’re a regular reader of Up Front, you’ll probably be used to me writing mournfully about the good old days of British Airways’ Club Eu... Continue Reading
Airports face challenges between flexibility and premium PaxEx
Modern international airports face an interesting mix of competing priorities, especially in the premium space. As a rule, the more volatile... Continue Reading
Tight connections drive Lufthansa automated, self-service mini-lounge
If you don’t have time to visit the lounge owing to an early morning flight or a late connection, what can airlines do to keep a premium tra... Continue Reading
In Conversation: the latest in business and first with Michele Robson
Taking a magnifying glass to the pointy end of the plane, air traffic controller turned luxury travel writer Michele Robson of UK-based trav... Continue Reading
A tale of two herringbones and a sleeper seat
I try to keep an eye on the Chinese market whenever possible: after all, it’s going to be the largest in the world in the not too distant fu... Continue Reading
Get out of your comfort zone, says Recaro director of ops Mirjam Bruhns
As one of the few women in major engineering roles within aviation seatmakers, Recaro’s Mirjam Bruhns stands out for more than just her unus... Continue Reading
Is “Polaris p.s.” a good idea for United’s Boeing 737 MAX 10?
This week, United Airlines’ president Scott Kirby mooted the idea of flatbed products on its Boeing 737 MAX 10. That would be a smart move i... Continue Reading
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