#PaxEx Podcast: Passenger Personalization and Data Rationalization
Welcome to Episode 25 of the #PaxEx Podcast. Our guest for this episode is Nigel Pickford, who serves as director of marketing operations an... Continue Reading
Tag Archives: SITA
OpEd: Airlines’ data sharing problem hampers #PaxEx progress
BRUSSELS: I often write about the disappointment I face when traveling. As an elite-tiered member of a particular airline, I’m more of... Continue Reading
Airlines make slow but sure progress on aircraft tracking
MIAMI: Nearly 15 months after the disappearance of Malaysia Airlines flight MH370 the international aviation community is inching closer to ... Continue Reading
How crew applications will make wearables worthwhile in aviation
With the Apple Watch at the front of the tech industry’s mind, the passenger experience industry is also thinking hard about wearables — and... Continue Reading
Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
Malaysia Airlines testing new SITA flight tracking solution
Malaysia Airlines is testing a new SITA flight tracking solution that will do more than simply address the rate and means of sending positio... Continue Reading
Open platforms key to driving operational benefits from beacons
In the past months, beacon technology and the Internet of Things (IoT) have been getting a lot of press. New beacon manufacturers and use ca... Continue Reading
You’re not watching Netflix inflight via wireless IFE, but…
Passengers can be forgiven for thinking that the latest wireless IFE solutions rolling out on Delta Air Lines and other carriers are Netflix... Continue Reading
End of the checked bag line means beginning of a new era
LAS VEGAS: I haven’t met too many people, or any people for that matter, who enjoy long lines at the airport. And yet the queue, the line, t... Continue Reading
Inmarsat sees near-term adoption of SB Safety by airlines
Broadband connectivity in aviation is often discussed in terms of what it means for the airline passenger experience, but important work is ... Continue Reading
American loves beacons and wearables almost as much as bacon
Underscoring the rapidly growing interest among airlines and airports to use location-aware beacons and wearable computers to improve the pa... Continue Reading
SITA refines aircraft tracking solution for airlines
Philip Clinch, SITA’s aircraft services VP, has a strict position on Inmarsat’s proposed aircraft tracking solution to IATA and ICAO. “[Inma... Continue Reading
Black box streaming – if not now, when?
“In this age of constant and ubiquitous data connectivity, does it still make any sense that when a plane crashes, days or weeks of sp... Continue Reading
American turns to beacons to improve passenger experience
BRUSSELS: Oneworld alliance member American Airlines intends to play a steering role in using beacon technology at airports in North America... Continue Reading
Should pilots be free to shut off tracking? That is the question
IATA may be “a bit more nimble” than ICAO and therefore best suited to act quickly on proposed changes to aircraft tracking policies in the ... Continue Reading
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