Teague’s pie in the sky future poses thought-provoking questions
PORTLAND, OREGON — At the APEX Expo’s educational sessions today, Devin Liddell, a principal design strategist at Teague, proposed a notiona... Continue Reading
Tag Archives: loyalty
Passengers bid for upgrades on Virgin America’s Vegas flights
Virgin America last week introduced a new upgrade option for its passengers. Marketed as “Bid. Boost. Fly Large”, a traveler can... Continue Reading
Lufthansa joins EU rivals in space-available business class upgrades
Lufthansa is the latest European airline aiming to capture an additional bit of ancillary revenue on unsold shorthaul business class seats w... Continue Reading
New LHR T5 Aspire lounge puts #PaxEx ball firmly in BA’s court
The most anticipated airport lounge of the year — certainly for British travellers — is now open at London Heathrow’s terminal 5, the home o... Continue Reading
Op-Ed: US airlines practically begging for regulatory intervention
As summer approaches, the thought of seasonal air travel on US carriers has grown more and more heartburn inducing. Cheap oil, and the resul... Continue Reading
Air New Zealand among carriers playing seesaw with loyalty
As airlines look to both save money and keep their customers loyal, they seem to be playing a game of seesaw with respect to their frequent ... Continue Reading
Amex gives passengers another reason to drop their airline loyalty
With its sixth airport lounge opening in Sydney this weekend, American Express is driving a stake into the ground: it wants to make the pass... Continue Reading
United to take customer personalization to next level at Newark
NEWARK: Just a few short years ago, Delta partnered with a little company called OTG Management to deploy Apple iPads throughout the now dem... Continue Reading
#PaxEx Podcast: Interiors Explosion and Loyalty Erosion
Greetings from the Aircraft Interiors Expo in Hamburg, Germany. And welcome to Episode 11 of the #PaxEx Podcast. In this episode we discuss ... Continue Reading
Will loyalty cuts make us loyal to ourselves?
Loyalty can be a challenging concept to pin down. Customers and companies often come at it from wildly different perspectives, leaving a gap... Continue Reading
#PaxEx Podcast: Cabin Competition Heats Up
Welcome to Episode 2 of the #PaxEx Podcast! Our guest this week is aerophile and world traveler Seth Miller, who is considered a loyalty and... Continue Reading
Lifetime loyalty loses luster
Does long-term loyalty deserve long-term returns? It seems natural that the answer to this question should be a resounding yes. But it is ge... Continue Reading
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