Much room for United domestic first class improvement
Criticising the soft product in US domestic first class feels a little like shooting fish in a barrel. So does finding issues with United’s ... Continue Reading
Tag Archives: United
Mulling the impact of new Delta 777 layout on passenger loyalty, comfort
Details about Delta Air Lines’ new Boeing 777 layout emerged this week courtesy of Flightglobal with the US major confirming in a filing to ... Continue Reading
As United makes new #PaxEx pledges, PR execs weigh in on #Bumpgate
The unraveling tale of United passenger Dr. David Dao, who was injured and dragged off a United Express aircraft by officers after refusing ... Continue Reading
United’s 787 Fauxlaris shows glimmers of promise through dark spots
With ongoing seat production delays affecting deliveries of the United Boeing 777-300ER fleet and its new Polaris hard product, and the time... Continue Reading
Op-Ed: United should use PR disasters as catalysts for change
This is an Op-Ed contribution from Michael Meloni, founder of PassengerWise, a marketing and digital consultancy. A passenger, who is report... Continue Reading
Virgin is Alaska’s new weapon in US premium transcon battle
Even as Alaska Airlines considers the future of the Airbus A320 and A319 fleet it acquired during its purchase of Virgin America, the airlin... Continue Reading
Melissa Myers: Why I’ve set my sights on becoming a pilot
Many of my earliest childhood memories are daydreams of flying around the sky like a bird. I would lie in the grass, look toward the sky and... Continue Reading
United’s domestic 777 presents mixed bag in economy class
In 2016, United began reconfiguring about a dozen Boeing 777-200 aircraft from international configurations to a new densified domestic vers... Continue Reading
Watch #PaxEx Minute: When even a svelte trio of men are squashed
In this episode of #PaxEx Minute, RGN contributing editor John Walton discusses the soft and hard product on United’s first Boeing 777... Continue Reading
Vaporware replaced by seats, automation and IoT in Crystal Cabins
The shortlist for the Crystal Cabin Awards is out, and innovations abound in the cabin. The vaporware that stood out last year has been cut ... Continue Reading
Key business class themes arise from Crystal Cabin shortlist
It might seem that new business class seats are a dime a dozen these days. Indeed, even the shortlisted entrants for the Crystal Cabin Award... Continue Reading
Press Release: Crystal Cabin Award sets new shortlist record
For 11 years now, it has been the annual indicator of trends in aircraft cabins and passenger experience: the Crystal Cabin Award. After las... Continue Reading
LCCs and legacies blazing new trails in ancillary revenue
As American, Delta and United roll out Basic Economy products in what is at least being framed by some as a bid to compete against Spirit Ai... Continue Reading
Smelling a good idea, Zodiac unveils cabin scent diffusing system
A signature scent – whether used in lounges, washrooms, or even aircraft cabins – is increasingly becoming an important ingredie... Continue Reading
Watch #PaxEx Minute: What’s in store for #PaxEx in 2017
In this episode of the #PaxEx Minute, RGN contributing editor John Walton informs us about what’s in store for the passenger experienc... Continue Reading
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