LRA executive wants airlines to think differently about service
In an era of ubiquitous customer satisfaction surveys and real-time inflight trouble shooting via social media, sometimes the best way to co... Continue Reading
Tag Archives: food
United battles menu fatigue with new premium meals
Looking for more variety when it comes to inflight dining? United Airlines just might have an answer for that. The carrier announced signifi... Continue Reading
Inflight Taste Test: Lufthansa’s new Taste of America menu
Lufthansa has a long and delightful history of creating menus that showcase the cuisine of the destination or country of origin. So when the... Continue Reading
#PaxEx Podcast: Booze Fueled Behavior and Inflight Flavor
Welcome to Episode 13 of the #PaxEx Podcast. Our guest for this episode is Nik Loukas, an airline consultant who specializes in buy-on-board... Continue Reading
Food service doesn’t have to be a punishment in coach
Imagine you are sitting in the middle seat in economy class. The middle seat of the middle section, something like 53E on a widebody. It’s c... Continue Reading
Airlines work to crack the science of high margin merchandising
Merchandising is a popular buzzword tossed around by airlines worldwide. But as carriers across all business models constantly talk about cr... Continue Reading
O’Hare’s T5 is ready for prime time
This week Chicago’s O’Hare Airport is celebrating the completion of a two-year, much-needed, $26 million project to renovate and update Inte... Continue Reading
VIDEO: Lufthansa brings Taste of America aboard
Many of Lufthansa’s passengers are ‘foodies’. That’s why the carrier works hard to put restaurant quality food on its aircraft. But to tempt... Continue Reading
Biman bakes its own birds…literally
How do you maintain a reliable supply of poultry to produce more than 5,000 inflight meals daily in a country where hygiene standards are of... Continue Reading
Every passenger has a story…
Recently, I read one of those posts that really resonates with people (me included). It’s titled, “10 passengers you don’t... Continue Reading
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