Exploring airline form accessibility for service animal handlers
After a lengthy rulemaking process, the US Department of Transportation’s new amendments to the Air Carrier Access Act finally went into eff... Continue Reading
Tag Archives: emotional support animals
DOT service animal rule lifts some proposed burdens on handlers
US Department of Transportation officials have formally amended the Air Carrier Access Act to ensure airlines are not required to recognize ... Continue Reading
US airlines seek to honor disability rights while enforcing mask use
Accessibility advocate Justin Yarbrough is a huge proponent of passengers wearing masks, as required, when flying US commercial airlines ami... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Op-Ed: DOT made the right call with service animal guidance
Almost two years ago, I was paired with PJ, a black lab guide dog from The Seeing Eye. He gave me a level of independence I hadn’t enj... Continue Reading
#PaxEx Podcast: Why the 777X will be the world’s most modern airliner
Welcome to episode 63 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.... Continue Reading
Press Release: POPEYES launches “Emotional Support Chicken” at PHL
There is no doubt the holiday season is one of the busiest and most stressful travel times of the year. The airports are crowded, the delays... Continue Reading
#PaxEx Podcast: Inflight peanuts, animals and innovations, oh my
Welcome to Episode 060 of the #PaxEx podcast. Our guest is Becca Alkema, who serves as operations manager at Runway Girl Network, overseeing... Continue Reading
Op-Ed: Airline industry must not rely on good luck to prevent disaster
Every day in airports and airplanes around the world, there is a game of cat and mouse being played out by airlines and their passengers. Th... Continue Reading
#PaxEx Podcast: Safety first as allergic passengers endure challenges
Welcome to Episode 51 of the #PaxEx Podcast. Our guest for this episode is Becca Alkema, who works as operations manager for Runway Girl Net... Continue Reading
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