Leaving on a high with Swoop’s low fares, despite low frills
My 8-year old daughter’s summer bucket list item was to see the ocean so I decided to take her on her very first flight. I live in Canada an... Continue Reading
Tag Archives: baggage
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Slow down, do the research for a PaxEx win on low-cost carrier AirAsia
Last minute bookings are always fun, I think. A recent adventure in Malaysia had me suddenly needing to travel to Kota Kinabalu from Sandaka... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
Mitsubishi talks PaxEx as it renames MRJ to SpaceJet, announces M100
Just ahead of a Paris Air Show that looks to see an almost unprecedented amount of change in the regional aircraft sector, Mitsubishi Aircra... Continue Reading
Press Release: More baggage tracking points lead to better results: SITA
Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2... Continue Reading
Why I always say yes to Spirit Airlines’ Big Front Seat
When I tell people that I have booked a flight on Spirit Airlines, I typically receive one of two reactions. The most typical, and least inf... Continue Reading
Codeshare reality check: Flybe and Air France fall down on joining up
As airlines continue to coalesce into joint venture groupings, immunised or otherwise, much of the promise of the technological advances ava... Continue Reading
British Airways short-haul business: any hope for “fortress Heathrow”?
As the dog days of European summer turn into the cooler days of autumn, let me tell you a story about how a trip redeeming frequent flyer mi... Continue Reading
Press Release: KLM launches Augmented Reality for hand baggage check
From today it is very easy for passengers with a phone camera to see if their hand luggage has the correct dimensions. This new KLM service ... Continue Reading
Beyond 2020: Future-proofing with universal design
Applying Universal Design to passenger experience accommodates the needs of all travelers and future-proofs the journey. The world is getti... Continue Reading
Press Release: SITA tech to transform Saudi airports
Saudi Arabia’s General Authority of Civil Aviation (GACA) has selected global IT provider SITA to support the modernization of the country’s... Continue Reading
Press Release: American’s Basic Economy will soon include carry-on bag
American Airlines has announced that beginning September 5, Basic Economy fares will include both a personal item and a carry-on bag like ot... Continue Reading
Delta, Bombardier quickly push the boundaries of regional PaxEx
Travelling on regional aircraft can lack a certain amount of satisfaction for premium travellers, ironically enough since those last-minute ... Continue Reading
Amidst cabin squeeze, airlines need to do better with bags
It couldn’t be clearer that there’s a squeeze in the cabin for carryon bags. Whether it’s Airbus’ Airspace, Bombardier’s Atmosphère, Zodiac’... Continue Reading
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