Press Release: Wizz Air launches chatbot: Amelia
Wizz Air, Europe’s fastest growing airline, today announces the introduction of its new virtual assistant chatbot, Amelia, which will enabl... Continue Reading
Tag Archives: baggage
Clearing the longhaul narrowbody #PaxEx perception hurdles
Longhaul narrowbody flights — the ability to fly long and thin routes at a time when many routes will be increasingly thin — are going to be... Continue Reading
Bag retrieval during aircraft evacuations begs test criteria changes
A meaningful number of airline passengers continue to waste precious seconds during time-critical evacuations by prioritizing the retrieval ... Continue Reading
Safran Cabin temporarily suspends production at four plants
Aircraft interiors supplier Safran Cabin has temporarily suspended production at four plants in North America as it wades through the challe... Continue Reading
Loving low-fares carrier Southwest in spite of little inconveniences
Southwest Airlines isn’t everybody’s go-to. The carrier’s open seating policy, known as the “cattle call” experience, can be a b... Continue Reading
Winter delay proves effectiveness of Brussels and Eurowings PaxEx
My return from a recent trip to Geneva for the International Air Transport Association’s annual Media Days could easily have turned in... Continue Reading
Basic economy on China United: the future of domestic Chinese flying?
I learned the hard way that China United Airlines’ ancillary revenue must be decent. A wholly-owned subsidiary of the China Eastern Group, i... Continue Reading
Press Release: Air France chooses Safran’s ECOS bins for A320 fleet
Air France is the first airline in the world to choose Safran Cabin’s latest ECOS luggage compartments to equip its A320 and A321 sing... Continue Reading
Ease and efficiency make for pleasant Ryanair flight to Stansted
A recent trip to London brought me back to Stansted Airport after many years away, and gave me a fresh opportunity to fly on low-cost carrie... Continue Reading
Leaving on a high with Swoop’s low fares, despite low frills
My 8-year old daughter’s summer bucket list item was to see the ocean so I decided to take her on her very first flight. I live in Canada an... Continue Reading
British Airways’ frustrating failures in joined-up #PaxEx
We hear an awful lot about how combining disparate data points into new systems will lead to better information for passengers, and indeed i... Continue Reading
Slow down, do the research for a PaxEx win on low-cost carrier AirAsia
Last minute bookings are always fun, I think. A recent adventure in Malaysia had me suddenly needing to travel to Kota Kinabalu from Sandaka... Continue Reading
Six questions to help airlines design thoughtful premium ground #PaxEx
When designing passenger experience in airports, especially for departures, it’s crucial to give the passenger as much information as they w... Continue Reading
Mitsubishi talks PaxEx as it renames MRJ to SpaceJet, announces M100
Just ahead of a Paris Air Show that looks to see an almost unprecedented amount of change in the regional aircraft sector, Mitsubishi Aircra... Continue Reading
Press Release: More baggage tracking points lead to better results: SITA
Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2... Continue Reading
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