On board its Wi-Fi equipped aircraft, Air France offers a new connectivity service called Air France CONNECT, supported by Gogo 2Ku. Customers can now access three Wi-Fi passes on their own devices (smartphone, tablet, computer):
A free “Message” pass
This allows customers to send and receive Whatsapp, Facebook Messenger, iMessage and WeChat messages free of charge on their smartphone or tablet throughout the flight. Customers can also access the airfrance.com website and the Air France app to consult or modify their reservations.
A “Surf” pass
This enables customers to surf the Internet and consult or send emails. Customers can use this service in the following way:
- 3 euros for the entire duration of the trip on short-haul flights;
- As from 5 euros for the entire duration of the trip on medium-haul flights;
- 8 euros (2,700 Miles), for one hour or 18 euros (6,000 Miles) for the entire duration of the trip on long-haul flights.
A “Stream” pass
Available on all long-haul flights, this includes all the benefits of the Message pass and the Surf pass. The Stream pass allows you to benefit from a high speed internet connection to enjoy streaming and downloading throughout the flight for just 30 euros (10,000 Miles).
The Air France CONNECT offer will gradually be extended to offer customers additional services and entertainment such as detailed flight information, shopping and a wide selection of films, TV series and documentaries to watch free of charge on their smartphone or tablet.
How does it work?
As soon as they arrive on board, after activating airplane mode on their device, Air France customers can activate Wi-Fi and select the “AirFranceCONNECT” network. They will be automatically directed to the connect.airfrance.com connection portal.
Customers can pay for Surf and Stream passes by using various different forms of payment: Visa, Mastercard, American Express, PayPal or Flying Blue Miles.
The entire fleet to be equipped with Wi-Fi by the end of 2020
The service is live on an A330 and a 777. By the end of 2018, the inflight Wi-Fi offer, Air France CONNECT, will be available on 22 long-haul aircraft and 8 short- and medium-haul aircraft, with an aim of equipping the entire fleet by the end of 2020.