Passengers using Indira Gandhi International Airport (IGI) in India can now check in faster due to the implementation of Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution. IGI, India’s busiest airport and the largest in South Asia, is the first airport to implement ARINC vMUSE, which gives airlines the ability to check in travelers wherever and whenever needed.
“‘Passenger delight’ is a driving principle that has helped shape our company, services, goals and all that we stand for today,” said Jeewan Khulbe, Head of IT at Delhi International Airport Ltd. “ARINC vMUSE mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”
ARINC vMUSE mobile enables airline and ground handling agents to utilize a tablet-based application to check in passengers from anywhere in an airport. Key reasons IGI selected ARINC vMUSE mobile include:
- Providing the airport with a cost effective way to accommodate its rapid growth without additional infrastructure.
- Enabling the airport to help airlines reduce queues during winter months when weather can cause irregular operations due to flight disruptions.
- Providing a specialized check-in tool that enables airlines to offer an added level of service, like off airport check in or seat upgrades, for elite passengers.
“IGI understands the value that these new technologies will bring–especially improving operations,” said Paul Hickox, head of Airport System Sales for Rockwell Collins. “It is one of the many reasons IGI has repeatedly been honored by industry groups as one of the world’s leading airports for both quality and customer service.”
Since 2009, IGI has benefitted from the implementation of Rockwell Collins’ ARINC airport solutions. In addition to ARINC vMUSE mobile, the airport has deployed ARINC vMUSE™, ARINC SelfServ™ Kiosks, ARINC VeriPax™ Passenger Reconciliation System and ARINC BagLink™ for baggage messaging to facilitate passenger processing and reduce congestion.
About Rockwell Collins
Rockwell Collins is a pioneer in the development and deployment of innovative aviation and high-integrity solutions for both commercial and government applications. Our expertise in flight deck avionics, cabin electronics, mission communications, simulation and training, and information management is delivered by a global workforce, and a service and support network that crosses more than 150 countries.
To find out more, please visit www.rockwellcollins.com.