Episode 013: Booze Fueled Behavior and Inflight Flavor

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Welcome to Episode 013 of the #PaxEx Podcast. Our guest for this episode is Nik Loukas, an airline consultant who specializes in buy-on-board food and beverage programs. He is author of the popular web site, Inflight Feed, and has become a go-to expert on the subject of onboard dining.

In this episode we discuss IATA’s latest findings about unruly passengers, and consider how alcohol plays a major role in many incidents. We address whether airport bartenders could be more proactive about not serving clearly intoxicated passengers pre-flight, and how crew are trained to try and diffuse air rage incidents when they do occur on board.

We also chat about United Airlines’ recent decision to back down from a controversial ban on booze for flight attendants, and Nik gives us his perspective about empowering crew. And we take a fresh look at the hazards that crew must grapple with in-flight, including onboard fires.

Last but not least, Nik shares his knowledge of foodie trends in-flight, and asks us to consider the challenges faced by airlines as they serve up meals to 300 passengers in conditions that are far from ideal. Is airplane food really *so* bad? Nik suggests we view inflight dining as its own form of entertainment, and he makes us look at those little packets of cheese in a whole new way!

1 Comment

  1. Barnaby Dunkin

    If memory serves me correctly, 1999 currently remains unsurpassed for being the worst year for disruptive and unruly passenger incidents. During the following two years (prior to the events of 9/11) various television documentaries were shown in the USA and United Kingdom concerning this subject. One of which focussed on where ‘The British Wing’ was located at Bangor, Maine and what by 1999 this had become renowned for. All of which promised that the industry was to take a far more proactive stance and approach towards the prevention and avoidance of these incidents. Do we understand from the fact that this is a growing problem yet again that the industry has broken that promise made back then to the travelling public? Also worth mentioning is how at times that it is not just the Cabin Crew who are required to deal with these incidents but the Cockpit Crew when the Pilot in Command (Command Pilot or Captain) is required to intervene. As proven two years ago when following two disruptions in the same weekend involving flights operating into Newcastle (NCL) UK I left a humorous comment on Sky Local News in response. This referred to not only me being a Pilot in Command myself but also ex-Forces. Three respondents to this comment wished that I had actually been in Command of their flight which had been worst affected that weekend to act as a deterrent …