KLM aims to double social media ROI after €25 million haul in 2014
KLM is absolutely winning at this social media thing. Lots of companies both in and outside of the aviation sphere can learn from the Dutch ... Continue Reading
Tag Archives: Twitter
Saudia to bolster customer engagement with all-woman team
Saudia is working with airline consultancy SimpliFlying to train a team of women to handle the airline’s customer engagement online and to b... Continue Reading
Afraid to fly? Social media access serves as blessed distraction
What is it about those tiny FaceBook alerts on my smart phone, those little nods of approval? They can keep a writer distracted for hours, g... Continue Reading
Should airlines without Wi-Fi get 5-star rating?
Trying to fight the march of mobile connectivity on board aircraft – and more broadly in our world – is like trying to fight the... Continue Reading
Newly social Ryanair reveals product plans
Ryanair is becoming a more approachable and customer service-oriented airline right before our eyes. As we discussed on last week’s #P... Continue Reading
#PaxEx Podcast: Seat Safety and Cyber Security
Welcome to Episode 7 of the #PaxEx Podcast. Our guest is Marisa Garcia, who spent many years working for an aircraft interiors and safety ma... Continue Reading
DOT won’t register social media complaints
Airline passengers may do most of their complaining on social media but the US Department of Transportation (DOT) has absolutely no intentio... Continue Reading
Airlines vouch for their voucher policies
As the new year dawned, so too did the first airline Twitter controversy of 2014. It all began on 30 December when writer Chris Turner attem... Continue Reading
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