Op-Ed: Real #PaxEx details where British Airways could improve
British Airways last month unveiled a rather milquetoast set of “new enhancements for customers”, and unlike many airline “enhancements” the... Continue Reading
Tag Archives: British Airways Club Kitchen
How aviation can get inventive about flexible “third places”
Gone are the days of piano lounges, and with the decline of the 747 and A380, with their uniquely shaped areas that lend themselves to third... Continue Reading
After the A380, whither the new wave of halo products?
With the demise of Airbus’ A380 programme, a crucial aspect of premium passenger experience design finds itself looking for a new home: the ... Continue Reading