Passenger rights gets a boost as EU interprets guidance
Updates to the EU261 rules should benefit passengers facing delayed or cancelled flights. The industry is mostly supportive, though it wants... Continue Reading
Services
Star Alliance’s 2016 technical focus: baggage PaxEx, say CEOs
The airlines of the Star Alliance are spending millions of dollars on a new technology baggage hub to improve coordination, together with ne... Continue Reading
Why the new ORBIS Flying Eye Hospital is revolutionary
The first time I toured ORBIS International’s third generation Flying Eye Hospital (FEH) in 2013 it was little more than a stripped do... Continue Reading
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
IBM and gategroup take Cathay Pacific’s catering ops into the cloud
The task of catering a large, full-service airline is complex on the back end, to say the very least. An extensive network of vendors is req... Continue Reading
Norwegian’s Irish efforts see competitive support
Aer Lingus, a large competitor to Norwegian's Irish subsidiary, is supporting NAI's application to serve the US. Continue Reading
What we lose when we lose Virgin America
On 4 April 2016, Virgin America’s typically chatty social media accounts went abnormally silent. This rare moment of quiet and, frankly, stu... Continue Reading
Invictus Games, Virgin Atlantic inspire with accessibility message
With the Invictus Games — the international competition inspiring recovery and supporting rehabilitation for injured and disabled servicemem... Continue Reading
American Airlines, OTG team up at Philadelphia International Airport
OTG scored another win this week, securing the contract to retrofit Terminal B at Philadelphia International Airport with its “floR... Continue Reading
Delta cuts back on growth plans, defers new planes
Delta has been bullish the past few years, growing significantly with a focus on Latin America and the Pacific Northwest. Facing rising fuel... Continue Reading
BA economy food buzz misses bigger fare change point
The UK is abuzz with rumoured news that British Airways is to cut the complimentary food offerings on its short-haul routes. The focus on fo... Continue Reading
United and illy make a coffee date in bid for passenger affection
If you are wondering how much mileage one can get out of a cup of good strong coffee, take a look at the half dozen journalists who, barely ... Continue Reading
EU: UK commercial aviation strongly in favour of Remain Brexit vote
FARNBOROUGH — On 23 June, the United Kingdom will hold a referendum on whether to withdraw from the European Union. While a significant, and... Continue Reading
Haneda snark ramps up
The drama surrounding US carriers seeking the limited daytime slots at Tokyo’s Haneda airport stepped up a notch this past week with a... Continue Reading
Delta tries radio tags so passengers and luggage arrive together
At a news conference at Delta Air Lines headquarters in Atlanta last week, I remembered an old joke about a skyjacker who demanded that the ... Continue Reading
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