Vueling, an airline belonging to the IAG group, continues to enhance the customer experience with the launch of a new onboard entertainment service. The digital portal can be accessed directly from customers’ own devices and offers movies, series and a range of useful features throughout the flight, completely free of charge.
The platform is already available on more than half of the airline’s fleet and operates through a direct connection to the aircraft’s onboard server, meaning it does not require Wi-Fi or external connectivity.
Through the portal, customers can enjoy a selection of entertainment that will be updated seasonally. The current catalogue includes 18 movies for all audiences and 23 episodes across 12 television series.
In addition, the portal offers a 3D interactive map that allows customers to track their flight route in real time. Customers can also access to the onboard menu and shop, where they can browse the selection of food, drinks and products available during the flight.
The portal also provides direct access to GetYourGuide, allowing customers to explore activities, tours and experiences at their destination. It also includes information about Vueling’s route network, sustainability initiatives and customer help services.
This new service, powered by Viasat, complements the Wi-Fi connectivity already available on much of the airline’s fleet, which includes 15 minutes of free internet access for customers.
Melanie Berry, Vueling’s Chief Customer Officer, said: “With this new onboard entertainment offering, Vueling continues to improve the customer experience by giving customers more ways to enjoy their time in the air. The platform makes it easy to access content and services from any personal device throughout the flight.”
Don Buchman, President, Viasat Aviation, commented: ‘We are incredibly proud to partner with Vueling to deliver an enriched, connected onboard experience, powered by the European Aviation Network.
“The service puts free entertainment into the hands of Vueling’s passengers and underscores our shared commitment to elevating the in-flight experience and passenger satisfaction.”
About Vueling
Vueling, a company belonging to the IAG group, is a leading airline in Europe and a key player in connectivity in Spain.
It is the leading airline at its main base in Barcelona–El Prat, and in other relevant markets in Spain such as Bilbao. It also leads connectivity between the mainland and the Balearic and Canary Islands. Internationally, it is working to strengthen its presence at bases such as Paris-Orly and London-Gatwick. The company operates a network of around 220 routes per year connecting 30 countries.
With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer.
True to its digital DNA, Vueling was the first airline to sell tickets through a mobile app and to introduce a digital boarding pass with a QR code. The airline also has a team of more than 600 people working at its innovation hubs in Barcelona and Zaragoza.
Featured image credited to Vueling
