In advance of a Department of Transportation proposal to mandate fee refunds when inflight Wi-Fi “doesn’t work,” NetForecast is launching a new service to independently and proactively monitor passenger Wi-Fi experience quality—enabling airlines to identify and correct Wi-Fi performance issues.
The service, QMap® Inflight Internet Experience Monitoring, continuously measures the passenger Wi-Fi experience from personal electronic devices, and reports on end-to-end network experience quality in near real-time.
The service notifies airlines when the passenger experience degrades below pre-determined thresholds, and locates problem areas along the network path within the aircraft Wi-Fi network, between the aircraft and the ground station, and beyond that to intermediate networks and network destinations.
End-to-end monitoring is important because the quality of a passenger’s Wi-Fi experience depends on the aggregated quality of service delivered by all elements along the network path. NetForecast’s QMap service is calibrated to reflect realistic performance expectations for each network technology (e.g., geosynchronous satellite, cellular, low earth orbit satellite, etc.).
According to Rebecca Wetzel, NetForecast President: “As members of the Airline Passenger Experience Association’s Connectivity Working Group, we collaborated with the industry to create a specification that provides guidance for measuring and assessing passenger inflight Wi-Fi experience quality. We are excited to put that industry guidance to work with our new QMap service to empower airlines to deliver the best possible experience to their Wi-Fi connected passengers.”
NetForecast is a privately held, woman-owned company headquartered in Charlottesville VA. It is an independent provider of internet performance measurement and data usage accuracy audit solutions. NetForecast customers provide Internet service to over 60 percent of US broadband Internet subscribers.
Featured image credited to NetForecast