Airports have been struggling with finding the right solutions for their passengers, and how to make them feel secure and comfortable, at minimal cost. With eGates integration, entries can now be fast tracked while providing an overall hygienic and secure lounge access experience during the customers travel journey.
eGates are automated self-service barriers, which use the data found on a traveller’s boarding pass to verify permission to enter the airport lounge. They began making their appearance in airports during the mid-2000s for check-in but have only recently been adopted at the entrance of airport lounges.
IEG’s lounge management system can read boarding passes at the gate level – thereby recognizing the traveller and any affiliated loyalty-checks. Upon a boarding pass scan, the eGates will open and permit passage if travellers have the correct credentials for entering the lounge. In the case that they do not have the correct credentials, the gate won’t open, and a message will appear to “please see an agent for help”. Moreover, there is also a desktop solution available that provides the same features for an agent to process. This can be paired with a pop-up mechanism, for agents to receive information on gate and kiosk entries as they occur.
VIP Lounges and Travellers using eGates will benefit of the following:
- Safe contactless access for travellers of all ages
- Quick and efficient identification of travellers and theirs guests
- Easily configurable from a remote location
- Dramatically reduce passenger entry errors and fraudulent entries
- Reduced waiting times for travellers, extra time enjoying the lounge facilities
- Flexibility in terms of hardware design and process management
- Lounge staff can personalize travellers requests rather than busy scanning boarding passes
- Increased overall customer satisfaction
- Sleek design with minimal footprint
With minimal upfront capital investment, IEG now operates with Gunnebo eGates hardware for a complete all-in-one solution. Their joint implementation allows airlines to introduce eGates with confidence, knowing the right lounge admission rules are applied. Lounge data is accessible through the IEG’s online portal, giving administrative access to the staff to overview the insights of what is happening in the lounge at all times.
In brief, IEG’s service is designed in a way to meet customer’s individual needs and create more engagement. They strive to provide guests a personalized experience so that they feel welcomed and empowered every time they visit the lounge. IEG and Gunnebo will be working closely this year and the next to provide a fully seamless gate entry process and improve synergies which could benefit everyone. The airline and airport industries are leaning towards being more contactless, whilst maintaining the same high standards, and IEG aspires to work with hardware partners such as Gunnebo to achieve these mutual goals.
Information Engineering Group (IEG) is a leading North American provider of customer Loyalty and Lounge Solution for airport and airlines worldwide. The company’s secure, user-friendly platform is used at over 295 airport locations around the world with name brand companies, including the Lufthansa Group, Air Canada, United, Finnair, Star Alliance, Luxair, Virgin Australia, Etihad and several airports service providers.
IEG systems are designed and developed in house where we oversee the smallest details of the project. From the early 1990’s IEG has been developing complete solutions for the hospitality and road safety industry. At the core of our mission is the belief that the very best of business technology and software solutions are built in partnership with both users and clients.
Gunnebo is the world’s leading specialist in entrance control solutions and we manufacture indoor and outdoor turnstiles ranging from simple Tripod Turnstiles, Entrance Gates, Full-Height Turnstiles to advanced Speed Gates and Security Revolving Doors for a wide range of applications.
Our entrance control product range is designed to create a secure environment, whether it involves entering a company lobby, a shop, an entertainment area, an industrial zone or a metro station without restricting the freedom of movement or operating within sites with higher security level requirements such as airports, embassies, nuclear power plants and prisons
Gunnebo’s airport security solutions provide streamlined, efficient access control and improve the passenger experience at all key secure touchpoints in the terminal, including automated pre security, self-boarding, lounge and immigration gates with optional biometrics integration and e-passport scanning capability.
For airport operations this means smoother process management and greatly improved cost-efficiency, reducing staffing requirements and allowing airport staff to focus on customers more in need of assistance, while minimising queues and waiting times.
We are proud to have partnered with IEG and Air Canada for the lounge solutions and look forward to supporting and growing this initiative in a very challenged travel world.