Press Release: After labour pact, KLM to launch efficient economy service

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KLM Royal Dutch Airlines will offer a new Economy Class service concept aboard its intercontinental flights.

The decision follows a new collective labour agreement for KLM cabin crew, which includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required.

At the start of an intercontinental flight, Economy Class passengers will receive a bottle of water, a refreshing towel and earphones, which means they can immediately get set for their journey. After this welcome service, passengers will be offered an extended choice of meals on flights out of Amsterdam.

On intercontinental daytime flights out of Amsterdam, the new meal service will include a choice of warm dishes, a large, well-filled salad, and a dessert. On medium-range and longer intercontinental flights the selection of snacks will be further extended with ice-creams, sweets and savoury snacks. Passengers will also be welcome to collect these snacks in the galley.

Service schedule on intercontinental flights

The new service will be introduced on the following nine destinations on 1 July 2018: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston. From the start of our winter schedule on 28 October, the service will be available on all our intercontinental flights. The flights are subdivided into daytime and night-time flights, but also into three different distance zones, namely:

  • Short-range intercontinental flights;
  • Medium-range intercontinental flights;
  • Long-range intercontinental flights.

The overall service will be adjusted per zone, so that it best coincides with the biorhythms of passengers. Passengers will, as always, be served a range of alcoholic and non-alcoholic beverages aboard every flight.

Why this new Economy Class service?

The new collective labour agreement for our cabin crew includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required. By better utilising the space on meal trays, trolleys can be stocked with more trays, ensuring that passengers are served more quickly. The new service is also more in line with passengers’ wishes, in that the amount of food and drinks served remains the same, while the quality of the service improves.

Sustainable catering

KLM strives to ensure that its inflight catering is as sustainable as possible. On all flights, UTZ-certified or Fairtrade chocolate and coffee is served. On all flights out of Amsterdam, KLM exclusively serves chicken and egg products that are certified and have been produced in an animal-friendly manner. For these efforts, KLM has won the Good Egg Award and the Good Chicken Award. Wherever possible, sustainable catering is provided on flights to Amsterdam as well.

The new intercontinental Economy Class concept has also been devised with sustainability in mind. The new trays and cutlery are lighter than before, which helps to reduce CO2 emissions. In addition, the paper placemat on the tray has been removed, which means millions fewer sheets of paper are required annually.

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About KLM

For 98 years, KLM has been a pioneer in the airline industry and is the oldest airline to still be operating under its original name. KLM aims to be the most customer-focused, innovative and efficient airline in Europe, offering reliable service and top-quality products.

KLM carried a record 32.7 million passengers in 2017, offering its passengers direct flights to 165 destinations with a modern fleet of more than 160 aircraft. The airline employs a workforce of more 32,000 people worldwide. The KLM Group as a whole transported more than 41 million passengers in 2017. In addition to KLM, the KLM Group includes KLM Cityhopper, Transavia and Martinair. The KLM network connects the Netherlands with all of the world’s key economic regions and is a powerful engine driving the Netherlands’ economy.

Air France–KLM Group  

Since the merger in 2004, KLM has been part of the Air France–KLM Group. This merger gave rise to one of Europe’s leading airline groups, with two strong brands operating out of two major hubs: Amsterdam Airport Schiphol and Paris Charles de Gaulle.  The group focuses of three key activities: passenger and cargo transport, and aircraft maintenance. Together, the two airlines carry almost 100 million passengers a year.

KLM is also a member of the global SkyTeam Alliance, which has 20 member airlines and a joint network of 1074 destinations in 177 countries.

For more information about KLM, please visit KLM.com, KLM Newsroom, Facebook, Twitter and the KLM Blog.

1 Comment

  1. Somehow I doubt that a reduction in staff levels onboard will lead to in improvement, to quote “while the quality of the service improves.”

    And the statement “By better utilising the space on meal trays, trolleys can be stocked with more trays” reads to me that the meals trays will get smaller (= even less food in already small trays).

    So I fail to see how a reduction in staff and these changes are going to IMPROVE the quality of service. It is just another sign of the downhill spiral in economy class. At one time, flying was glamorous and fun, not any more.