Welcome to Episode 003 of the #PaxEx Podcast! Our guest is Cynthia Drescher, managing editor of the hugely popular travel news and reviews site, Jaunted.com, and a true adventurer.
In this episode, Mary Kirby, co-host Max Flight and Cynthia look at why American Airlines has garnered the distinction of being named Jaunted’s 2013 Airline of the Year. We consider what American is doing right in the #PaxEx space, and discuss its employee-approved decision to keep the new flag tail.
We also delve into the topic of inflight entertainment, and look at why seat-back screens are still so prevalent on long-haul aircraft. And we discuss how there is plenty of room for various IFE solutions to play in this ever-growing market.
Last but not least, Cynthia gives us insight into how social media is having a big impact on our travel preferences and, importantly, our travel spend. And of course, on the flip side, airlines are paying far closer attention to our interests as well.