Self-service and the three-segment touchless travel trend
Aviation has seen many changes to the way it operates as the result of COVID-19. In the passenger experience arena, one of the biggest trend... Continue Reading
Tag Archives: Passenger Journey
Press Release: Mumbai Airport rolls out SITA’s mobile-enabled kiosks
Mumbai’s Chhatrapati Shivaji Maharaj International Airport has introduced nearly 50 of SITA’s mobile-enabled kiosks, becoming one of the fir... Continue Reading
Different IFE focuses pursued by rivals Panasonic, Thales, Zodiac
The three major players in embedded inflight entertainment are taking notably different tacks to appeal to airlines and their passengers. Du... Continue Reading
Delving inside the popular airline metric Net Promoter Score
The complexities of airline service provision mean that comparing passenger experience across carriers can be a difficult task. What’s a ‘go... Continue Reading
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