Opinion: Airline Customer Service 2.0 requires a break down of silos
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
A lot of the consulting work I do behind the scenes is for organizations within traditional industries that enjoy huge revenues and scale, b... Continue Reading
LAS VEGAS: Business aviation passengers have come to expect wireless control of their aircraft environment. But as the consumer electronics ... Continue Reading
Underscoring the rapidly growing interest among airlines and airports to use location-aware beacons and wearable computers to improve the pa... Continue Reading
It is great to see that improving the passenger experience (#PaxEx on Twitter) is now a genuine priority for pretty much all airlines, which... Continue Reading
BRUSSELS: Equipping flight crew with Google Glass, and ensuring the devices are connected via onboard connectivity to improve the passenger ... Continue Reading
Updated to note that SITA and Virgin have won a Smart Technology award for their use of Google Glass in #PaxEx Multinational IT company SITA... Continue Reading
Welcome to Episode 8 of the #PaxEx Podcast. Our guest is Gavin Werbeloff, a travel expert and self-described “airline industry voyeur&... Continue Reading
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