The key to lounge design: creating the perfect spot for everyone
Before the COVID-19 crisis, lounge users were, by and large, a group of people with diverse needs. She’s a busy businesswoman, he’s travelin... Continue Reading
Tag Archives: frequent flier
SkyTeam, Star Alliance set customer service agendas for the year
The SkyTeam and Star Alliance groupings have announced new initiatives that will further their IT investments and, eventually, benefit passe... Continue Reading
More fare options coming to American Airlines
American Airlines is feeling pressure from the U/LCC market and aims to compete by keeping fares low and also dropping some amenities at the... Continue Reading
London Heathrow Terminal 2 has a long way to go
London Heathrow’s Terminal 2 — The Queen’s Terminal, as signs at the entrance trumpet — is the newest facility at LHR, opened in June 2014 a... Continue Reading
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