Inside British Airways’ refreshed Heathrow T3 Club Lounge
British Airways (BA) has been revitalising its London Heathrow lounges including with new seating, power points, and refreshed furniture. Th... Continue Reading
Nose to Tail
Delta delivers memorable economy experience to Amsterdam
On domestic flights in the US, Delta Air Lines is known for distinguishing itself from other majors by offering seatback IFE and free Wi-Fi ... Continue Reading
Network design helps KLM Eurobiz shine despite Schiphol quirks
KLM’s established route strategy connecting passengers over Amsterdam Schiphol from smaller UK airports that are either underserved or not s... Continue Reading
Room for improvement in KLM economy class aboard the 787-10
The transatlantic market is fiercely competitive, with many legacy carriers of different airline alliances plying key routes between Europe ... Continue Reading
United versus Spirit on a New York-Chicago hot dog run
The average passenger wouldn’t say there is much in common between United Airlines and Spirit Airlines. But when my annual “go to Chicago an... Continue Reading
Ryanair LPA-NCL trip report: cheap but not very cheerful
Travelers flying Ryanair have relatively low expectations. After all, the largest airline in Europe has long based its product on the “... Continue Reading
Air France CDG L satellite lounge: great bones, missed opportunities
Air France operates five business class lounges across Paris Roissy-Charles de Gaulle airport’s numerous terminal and satellite buildings, a... Continue Reading
Jet2 delivers relaxed low-cost flying experience in Europe
Low-cost carriers often offer cheap, no-frills travel, but their cut-rate modelling may come at the cost of chaotic ground experiences, push... Continue Reading
Vistara sets the standard in India but has room for improvement
Delhi and Mumbai are connected by India’s busiest air route and Vistara, consistently rated as the country’s best airline, operates se... Continue Reading
The unique #PaxEx of Japanese long-distance overnight ferries
Japan is famous for its worldbeating Shinkansen bullet trains and incredibly efficient widebody domestic flights, but this island nation has... Continue Reading
Volotea: the imitation Burberry scarf of generic Euro-LCCs
The branding, market positioning and passenger experience decisions of European low-cost carriers are fascinating, and Volotea’s is the late... Continue Reading
Iberia Express: how not to do a sub-brand
As easyJet’s former sales and marketing boss Tony Anderson writes in his 2019 memoir easyJet Rising, “exceeding limited customer expectation... Continue Reading
Brussels Airlines: the new paradigm of Lufthansa Group efficiency
Brussels Airlines is a bit of an odd duck. Part of the Lufthansa Group, the Belgian flag carrier is not considered a hub carrier alongside L... Continue Reading
Air India flight on ex-Delta 777 shows airline on climb not cruise
Two years on from Tata Group’s acquisition of Air India, my partner and I sampled the ‘new’ Air India on a flight from New... Continue Reading
Chase Sapphire Lounge at JFK proves welcome new entrant
Chase’s effort to increase the appeal of its Sapphire-branded credit cards by entering the airport lounge market began in 2022 when it... Continue Reading