The finalists have been named for the Crystal Cabin Award special category, “Best Customer Journey Experience”. The trophy will to be presented during the APEX Expo in Los Angeles on October 30th 2024.
Nominees for the trophy, honouring the best integrated solution for passengers, are:
“Skyted 320” by Skyted
This is a new whispering headset for undisturbed conversations in noisy environments. With backing from prestigious organizations such as Airbus and the European Space Agency, Skyted continues to redefine the standards for privacy and silence in communication without impacting cabin quietness.
The company’s cutting-edge acoustic technology, developed in collaboration with the French Aerospace Lab (ONERA), enables users to enjoy crystal-clear conversations without external disturbances or the risk of being overheard.
The Skyted 320 and its control app offer key features including compatibility with various communication platforms, AI-powered noise cancellation to eliminate ambient noise and advanced voice amplification for clear communication even when whispering.
Image: Skyted
“Connected Content Stream” (CSS) by Spafax
CSS in cooperation with Sportmonks enriches the passenger travel journey by seamlessly delivering tailored, highly relevant content that engages passengers at every step of their trip, from at-home viewing to Lounge Streaming to up-to-the-minute sports updates on board via its Live Ticker.
This creates an innovative, first-of-its-kind streaming experience that allows passengers to stay connected for the entire duration of their journey.
Meanwhile, its low bandwidth addresses airline concerns over high data costs associated with live streaming. Passengers enjoy numerous benefits, with sports fans particularly in mind. They never have to miss a moment of the action while traveling, thanks to easy login through the WiFi portal and compatibility with any device.
Image: Spafax
“Suite of IFE Accessibility Solutions” by Thales
Welcome to the future of inclusive flying. Through collaboration with some of the world’s leading accessibility organizations, Thales has developed an advanced and comprehensive suite of accessibility solutions to address the needs of passengers with vision and hearing assistance requirements.
This includes Thales‘ unique accessibility user interface, featuring a familiar structure & flow with thirteen intuitive gesture controls mirroring what they use on smartphones and tablets.
Thales is also developing the first in industry Signing Avatar that will sign to complement Closed Captions. The Avatar can sign in multiple languages and is fully customizable according to the airline’s requirements.
Image: Thales
Best Customer Journey Experience relates to products that enrich and enhance the passenger experience, with hardware or software solutions, throughout the entire air journey (possibilities: from planning and booking to beginning the journey, on-board products all the way to the time after landing).
Submissions may be targeted at passengers, airlines, manufacturers and/or suppliers. The aim of this category is to provide inspiring examples of how new service products can be developed for personalised passenger experience.
The Crystal Cabin Award is supported by:
Platinum Sponsors: AERQ (Category Sponsor: Cabin Concepts), Panasonic Avionics Corporation (Category Sponsor: Sustainable Cabin)
Gold Sponsors: Airbus, The Boeing Company, Collins Aerospace, Diehl Aviation, Lufthansa Technik, Safran, Thales, Thompson Aero Seating
Online Sponsors: Jetliner Cabins, Sekisui Kydex
Crystal Cabin Award Show Partner: Aircraft Interiors Expo, Jetway Communications
Trophy Sponsor: Krüger Aviation
Media Partners: Aircraft Interiors International, APEX, Flight Chic, Flightglobal, Future Travel Experience, Inflight Magazine, PaxEx Aero, Runway Girl Network
About the Crystal Cabin Award
The Crystal Cabin Award is THE international prize for innovations in the field of aircraft cabin. Under the motto “Let your ideas take off,” a high-profile jury of renowned scientists, engineers, representatives of aircraft manufacturers and airlines, and specialist journalists awards exceptional cabin concepts and products. The competition was initiated by the Hamburg Aviation aviation cluster and is organised by the Crystal Cabin Award e.V. Since 2007, this unique award has been presented annually at the Aircraft Interiors Expo held in Hamburg. The trophies have now become a globally known and coveted seal of quality.
Featured image credited to Thales
