Two mobile devices are laying out on a grey table. They are both displaying the Air NZ App

Press Release: Travel at your fingertips with refreshed Air NZ app


Press Release hub banner blue with title in red white and blueThe Air NZ app has undergone a complete rebuild to allow a continuous stream of new features to be added on a regular basis, starting with the launch in early November.

These new features will be created based on live feedback and input from customers and what they’d like to see to improve their digital travel experience.

This app also allows Air New Zealand to be more responsive with improvements in a constantly changing post-pandemic travel environment and builds on the work the airline has been doing to create tools to keep our customers safe, up to date and prepared for travel.

A mobile device is displaying the Air NZ App

Air New Zealand’s Chief Digital Officer Nikhil Ravishankar says the new Air NZ app has been a year in the making, building on the work the airline did to integrate key travel documentation such as My Vaccine Pass and the New Zealand Traveller Declaration into the Airpoints profile, and be one of only a handful of airlines to give customers the ability to self-service during Covid restrictions.

“We’re fortunate to have an engaged customer base who regularly use the Air NZ app while travelling around New Zealand and abroad, and we want them to share their feedback and tell us what they want to see introduced into the app next,” he says.

“This could be enabling a contactless journey through airports, allowing customers to track their baggage status or customise their entertainment and meal experience ahead of their flight; we’re listening and will be using this feedback to shape the future roadmap of the Air NZ app.”

A mobile device is displaying the Air NZ App

Complete with a new look and designed to make our customers’ day of travel experience that much smoother, customers can now see all upcoming flights and key information in chronological order in the app.

With one click they can view all flight details with options to select seat, add a bag, upgrade or select any add-ons, and of course order a coffee in the lounge, ensuring customers have everything they need for a stress-free trip.

“The new Air NZ app is instrumental in ensuring Air New Zealand continues to offer customers even more control in the palm of their hands no matter where they are in their journey.”

A mobile device is displaying the Air NZ App

The new app will be rolled out in early November. For customers who have already downloaded the existing Air NZ app and have enabled automatic app updates, the app will update automatically.


About Air New Zealand

Air New Zealand’s story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat – a Short S30. Known for its warm Kiwi hospitality, today, the airline has 98 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It’s a modern fuel-efficient fleet with an average age of 6.7 years. Air New Zealand’s global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World’s Safest Airline by the Australian rating service, highlighting the airline’s laser-focus on safety. This year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline’s efforts in tackling some of New Zealand’s and the world’s most complex challenges. Airpoints, Air New Zealand’s loyalty programme, is seen as the most valuable loyalty programme in New Zealand with 3.5 million members. It allows members to earn Airpoints Dollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.

About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.

All images credited to Air New Zealand