Grab, the airport e-commerce platform, will be renaming the core area of its business Servy: the enterprise self-service platform for hospitality. The Grab Airport Marketplace and Grab app will remain crucial offerings under the broader Servy umbrella of solutions.
The rebrand to Servy reflects the natural evolution of the company, which now provides much more than simply the ability to grab food on the go at the airport. Servy now offers a comprehensive portfolio of self-service solutions for all areas of hospitality, branching into new avenues such as street-side restaurants, venues & arenas, hotels & resorts and enterprise food service.
Grab, which was founded in 2014 as an airport mobile ordering app for food and beverage, has now processed more than six million transactions across the globe. Over the years, Grab, now Servy, has innovated and expanded its product line to meet the evolving needs of guests and hospitality partners.
In addition to its airport marketplace, Servy will continue to provide three core products to enhance the guest experience and reduce high-touch service aspects across hospitality. Servy’s solutions include QR/NFC-based Order@, allowing guests to order and pay from their own device without an app; Servy Marketplace, combining multiple dining and retail options in one user interface, accessible from the user’s mobile device; and Self-Service Kiosks, enabling self-order and self-checkout guest experiences across a variety of hardware options.
Mark Bergsrud, CEO of Servy, said: “We’re incredibly proud of the progress the company has made over the last five years, having become the world’s leading airport e-commerce platform. Starting with our launch at Hartsfield-Jackson Atlanta International Airport in 2015, we’ve built a network of meaningful partnerships across the industry with hospitality operators, airports, airlines and distribution channels. The rebrand to Servy signals and supports further expansion across the business and beyond airports.”
Jeff Livney, CXO at Servy, said: “The rebrand to Servy represents our natural evolution and response to changing consumer demands, with an increased importance placed on contactless options from both our partners and guests. We’re committed to the same vision that has guided us since day one: working with our partners to integrate technology that enhances the guest experience.”
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 60 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.