In Conversation: Behind the scenes of holiday travel

Aviation journalist Benét Wilson explains how peak holiday travel affects #PaxEx to RGN deputy editor John Walton, with insights from her years working for airlines and covering the industry as a journalist.

How does the passenger experience change over the holidays, with so many people (including infrequent travellers) on the road? How do airline operations change at this busiest time? What airlines and airports spread the magic of the season well, and what can other players in the industry — from small to large — learn from them? And what are some of the tips and tricks that Benét advises consumers to use when travelling at this time of year?

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