Welcome to Episode 049 of the #PaxEx Podcast. Our guest is industry veteran John Wade, who serves as Chief Operating Officer at inflight connectivity firm Gogo.
First, Gogo recently revealed that equipage of its 2Ku inflight connectivity system to aircraft only takes two days. John explains how the firm achieved this remarkable install time and why it’s good news for the multiple airlines which are rolling out the broadband offering.
Next, Delta Air Lines will soon be flying the Airbus A350, becoming the first North American operator of the type! This aircraft will feature a passenger-pleasing 9-abreast configuration (which is standard). And it was fitted with 2Ku by the Airbus Corporate Jet center, before being delivered to the airline. Savvy travelers are excited about this aircraft. John informs us about what some of the #PaxEx will be like on board the A350 with 2Ku, and talks about Gogo’s latest stats on passengers’ usage of smart phones/tablets versus laptops in-flight.
Last but not least, global connectivity provider iPass recently announced it is offering very cost efficient plans that cover connectivity across airports, hotels and in-flight on Gogo-fitted US domestic aircraft and on some Panasonic Ku-fitted international aircraft. Co-hosts Max Flight and Mary Kirby talk to John about why seamless connectivity across all touchpoints of the passenger experience is so important, and why there are still opportunities to improve.